Av Technician - Westin Wall, Delta Bc | Part Time

Position Overview
A Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Understands and fosters the hotel/client relationship.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Strives to exceed the expectations and needs of internal and external customers.
• Monitors events and checks in on customers throughout the day.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Completes order entries in Navigator, as needed.
• Increases revenue by utilizing floor up-selling techniques.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Works with clients to finalize invoices.

Job Qualifications

• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).
• High School Diploma required. Associate’s degree is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• 1 year of customer service or hospitality experience is preferred.

Competencies

• Professionalism
• Responsiveness
• Ensures Accountability
• Hospitality
• Action Oriented
• Safety Conscious
• Ownership
• Tech Savvy

Following Health Canada's guidance and other applicable provincial public health guidance, to prevent the infection and spread of COVID-19 in the workplace, and as an integral part of its public health and safety measures, Encore is requiring that all employment candidates who attend at its Canadian offices be fully vaccinated against COVID-19, unless they are exempt from vaccination for a legally-protected reason and show proof of said exemption"