Audiometric Technician - Administrative Assistant

Job Summary And Requirements
This is a full-time, permanent position working 75 hours biweekly. The core working hours are 8:30am to 5:00pm, Monday to Friday.
The Hearing Services Unit provides diagnostic audiological evaluations, hearing screenings, hearing aid evaluation and dispensing, hearing aid repairs, and assistive listening devices to the general public (children and adults).
Reporting to the Manager, Hearing Services, this position performs a range of technical and administrative support duties including reception duties. With a strong customer service focus, this position provides information and education to clients on hearing aids and accessories and troubleshoots complaints and repairs. The position will also perform reception duties, including scheduling and managing appointments, perform accounts payable and receivable, and records management functions.
For more information about this position, please contact Margaret Lichter, Manager, Hearing Services, at [email protected] .
For HR process related questions, please contact [email protected]
For technical information about applying, first refer here or [email protected]
Essential Qualifications
Please submit your resume demonstrating how you meet the following qualifications. Please note selection for further consideration will be based solely on the information you provide in your resume. This requires all applicants to state the month and year for the duration of experience for each position listed.

• Experience using a variety of computer programs, including database programs and the full suite of Microsoft Office programs.
• Experience performing administrative and financial support duties.
• Experience working in an audiological environment or other medical environments providing assistance to clients regarding the use and repair of hearing aids or other medical devices.

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above may be equally considered.
Desired Knowledge, Skills And Suitability
Candidates should have and may be assessed on:

• Strong communication skills, both oral and written
• Ability to respect and maintain confidentiality.
• Strong interpersonal skills
• Commitment to excellent client service
• Professionalism
• Ability to work collaboratively and positively contribute to a team environment.
• Strong organizational skills with ability to multi-task.

Additional Information
Conditions of Employment:

• Valid Class 5 Driver’s Licence or equivalent
• RMCP Vulnerable Sector Check Clearance

Job Requirements

• Ability to work with, and support, clients with hearing impairments.
• Ability to work with sometimes difficult or highly emotional clients.

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Eligibility List
12 months