Associate, Order Fulfillment Jobs

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Associate, Order Fulfillment
The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.
Specific responsibilities include (but are not limited to) the following:

• Processing and updating of all orders on proper systems
• Producing order pick lists, multiple times per day as required
• Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by:
• Inputting shipping confirmations into the database in a timely manner
• Organizing picking route based on volume and customer express orders
• Packaging and preparing orders for shipping
• Ensuring hold orders are executed within 24 hours of receipt

• Label orders are correct for their proper destination
• Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following:
• Footwear items are checked for mismates
• Product checked for quality, newness, and damages

• Securing and safely storing all orders as required
• Picking, shipping, and confirming all orders in a timely manner
• Following up on order notifications on the portal and Apps
• Prioritizing and actioning all orders based on time sensitivity
• Updating and maintaining all systems accordingly by:

• Processing of refunds to finalize the process
• Tracking, monitoring and logging all store returns
• Returning the resalable merchandise to the appropriate department
• Reviewing returned merchandise to ensure the following:
• Examine merchandise to ensure it is in resalable condition
• Confirm all return dates fall within the policy window
• Processing of customer returns that are shipped back to stores:
• Confirm customer order and returned product match the original order number
• Check for any customer notes on file from Customer Service Center

• Work with cross functional teams to achieve high compliance of fill rates
• Other duties and tasks as assigned
• Update cancelled reports twice per week and notify sales associates
• Ensure CTS / Online Sales policy and procedure are adhered to
• Maintain filing system
• Maintain high order fulfillment rate
• Order and replenish Wrap & Pack supplies as required based on volume
• Provide feedback to system administrator on overall program
• Track, record system report management
• Resolve compliance issues in a timely manner

The ideal candidate:

• Very detailed oriented
• Proficient with computers and systems (POS, IP , CTS , SAP, etc)
• High school diploma
• Highly service-oriented with exceptional organizational and follow up skills

The measures of success:

• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients
• Exceed customer expectations (CVS)
• Contribution to financial objectives
• Meet specific standards for fill rates and order processing timelines
• High degree of accuracy required

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.