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Assistant Retail Store Manager - Sheridan College Bookstore
Company | Follett |
Address | Oakville, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-19 |
Posted at | 1 year ago |
Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.
- Stock shelves and take inventory per Store schedule.
- Performs other duties as assigned.
- Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
- Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
- Ensures Sales Team members follow company and store policies, procedures, and standards
- Applies shrink prevention practices and activities, such as visible customer service, etc.
- Supervises the work activities of sales team members FT/PT and Temporary including:
- Performs onboarding procedures for new hires.
- Schedules team members' work hours
- Executes merchandising standards, promotion standards, creating displays, etc.
- Ensures the proper merchandising standards, promotion standards, creating displays, etc.
- Receive, verify and unload orders as necessary.
- Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end reports, and payroll reports.
- May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
- Keyholder with opening and closing responsibilities.
- Trains new team members FT/PT and seasonal team members hired for peak seasons
- May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
- Effective verbal and written communication.
- General computer skills.
- 1 - 3 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
- Computer literacy is required.
- Ability to organize and prioritize workload.
- Associate's Degree or equivalent is preferred.
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