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Company | Planet Fitness |
Address | Kamloops, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-07-16 |
Posted at | 10 months ago |
Job Summary
- Backup support for any employee who is absent.
- Check members into the system.
- Assist in ordering of supplies using specific budget based on club requirements.
- New member sign-up.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Assist in scheduling and supervising team members.
- Take prospective members on tours.
- Involved in all front desk related activities including:
- Assist in recruiting, hiring, training and developing a high performing team consisting of Member Service Representatives, Trainers and Custodians.
- Member service oversight - Ensuring team members are providing a superior member experience at all times.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in resolving or escalating employee issues or concerns.
- Assist with Team Management and provide backup support to Club Manager as needed.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring team members follow superior customer service guidelines.
- Facilitate all member requests, issues and questions.
- Basic computer proficiency (Microsoft Suite).
- Solid supervisory, diplomacy and listening skills.
- Experience working as a Member Service Representative at Planet Fitness is a plus but not required.
- Hard working, enthusiastic and energetic!
- Superior customer service skills, preferably in the fitness industry.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
- Strong problem resolution skills.
- Must be able to occasionally lift over 50 pounds.
- Continual reaching with hands/fingers/arms during shift.
- Will occasionally encounter toxic chemicals during shift.
- Continual standing and walking during shift.
- Occasional climbing, balancing, kneeling and crouching during shift.
- Continual talking in person or on the phone during shift.
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