Antoine Laoun - Eyecare Advisor

Date: Jun 27, 2023

Brand: Antoine Laoun

Location:

Montreal, QC, CA, H3B 1B9

Requisition ID: 808749

Store #: 00E638 LensCrafters - Downtown

Position:Casual Part-Time

Total Rewards: Benefits/Incentive Information

Are you enthusiastic, bilingual and fascinated by the world of optics? Do you like to work with designer eyewear, quality optical frames and products? Join us and discover a challenging, vibrant and caring work environment in the heart of Montreal.

Antoine Laoun Optician is a multi-disciplinary team of eye care professionals (optometrists, opticians and eyewear stylists), who has a fashion forward mindset, offers personalized eye care services and carefully selected quality eyewear products: glasses, sunglasses, lenses, and contact lenses from popular power brands and renowned independent brands.

GENERAL FUNCTION

The Eyecare Advisor creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receives the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service

Major Duties & Responsibilities

• Explains to customers processing and expected delivery times.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Handles and files all patient records in an organized and efficient manner in accordance with PIPEDA.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Doctor or Retail Management when necessary.
• In Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Maintains safe working environment for all associates/patients.
• Identifies situations involving unsatisfied customers and acts quickly for resolution. .
• Greets customers without delay when they enter the location
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Promptly answers the telephone in a friendly and courteous manner.

RETAIL

• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.

DOCTOR’S OFFICE

• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.

Basic Qualifications

• Strong basic math skills
• Knowledge of current fashion trends
• Knowledge of office and store merchandise
• Familiarity with cash register, computers and calculators
• Problem solving ability
• Organization skills
• High School graduate or equivalent
• Sales skills
• Strong communicator and listener
• Leadership skills
• Strong customer service skills (internal and external)

Preferred Qualifications

• Strong interpersonal skills
• Previous experience in customer service, retail and/or optical

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

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