After-Sales Technician Jobs

Responsible for the calibration, testing, and repair of customer equipment, including involvement in customer cases (technical support) and return merchandize authorizations (RMA).

In This Role, You Will

• Analyze, diagnose, troubleshoot and repair customer-owned equipment;
• Uphold close relationships with regional sales managers to support customers.
• Perform wiring, soldering, and assembly of specialized electronics and electromechanical components;
• Assist with management of customer cases and RMA’s, including tracking and responding to support inquiries;
• Provide calibration service using electronic test, diagnostic software, precision tools & measuring devices;
• Perform all work in accordance with internal safety policies and procedures;
• Maintain and organize calibration data and test documentation;
• Maintain the proper working order and operation of laboratory equipment;
• Assist with shipping and receiving of deliveries and support general office management;

What We’re Looking For

• Ability to effectively communicate with customers regarding service orders, quotations & support cases;
• Availability for occasional travel.
• Ability to multi-task, employ effective time management, and work independently with minimal supervision;
• Experience with NDT products and/or materials evaluation equipment a plus;
• Familiarity with networking a plus;
• Basic computer knowledge and proficiency using MS Word, Excel and Outlook;
• Ability to troubleshoot and repair sensitive electronics and electro-mechanical equipment;
• Certification and demonstrated skills in through hole and surface mount soldering and rework;
• +3 years in a similar role;
• Ability to work in a multicultural and decentralized organization;
• Ability to work with technical sales specialist and sales managers;
• Associate degree electronics, computer repair;

You Will Be Offered

• Five paid holidays (in addition to statutory holidays) when the business closes for the holidays;
• Parking and electric vehicle charging stations;
• Flexible work schedules;
• New workspaces in an illuminated and modern work environment;
• Affordable meal service with employer contributions;
• Free coffee;
• Reimbursement professional association fees;
• A minimum of three weeks of vacation upon hiring;
• Teleworking available;
• An on-site gym with great workouts or yoga courses at lunchtime;
• Group insurance and a competitive RRSP program;
• Entertaining activities organized regularly by the Social Committee.
• Five flexible leaves day per year;

Apply Now