After Hours Rap Case Worker

Regina Open Door Society

After-Hour RAP Case Worker

RAP: Resettlement Assistance Program Closing date: August 29,2023 Internal/external Term

The Regina Open Door Society (RODS) is a non-profit organization that provides settlement and integration services to refugees and immigrants in Regina. RODS is committed to meeting the needs of newcomers by offering programs and services that enable them to achieve their goals and participate fully in the larger community.

The Regina Open Door Society is seeking a qualified individual to staff the full-time term position of After Hour RAP Case Worker. The term for this position is September 1, 2023, to March 31,2024

Resettlement Assistance Program (RAP) works in coordination with other IRCC-funded and other community programs. RAP provides newcomers with initial settlement support to ensure they are able to settle in the city. This includes services such as receiving the client at the airport, setting up & support at the temporary accommodation, providing information, orientation, doing needs assessment & referrals, etc. As part of this position will also ensure that suites have all daily need supplies at all times, clean and disinfect any common areas regularly, and ensure communication with the program support team to arrange for repairs and resupplying of equipment and items at the temporary accommodation.

Accessing RAP services will help newcomers meet their initial settlement needs and goals and transition them to the overall settlement program. Throughout this process, the newcomers are connected with various IRCC-funded programs and wider community services.

Desired Qualifications/education

A Post-Secondary education and 2 to 3 years of related work experience are position requirements. Additional requirements include a criminal record check, a clean child abuse registry record, a valid class 5 driver's license, and clean driver abstract.

Suite Cleaning/Maintenance of Reception House:

The Specific Areas Of Cleaning That Will Be Overseen By The Position Include The Following

This position will identify the need for cleaning and maintenance at the Reception House, and with approval, arrange for the work to be completed.

• Wash any dishes, pots, etc. that may have been left dirty
• Clean living room as necessary
• Wash all counters and tables
• Wash areas with grease build-up
• Clean bedrooms as necessary
• Damp dust registers, windowsills and light fixtures as necessary
• Clean all inside windows and mirrors as necessary
• Check all cupboards and damp dust and/or wash them when necessary
• Wash other areas and wax when necessary
• Wash refrigerators inside and out and defrost them as needed
• Vacuum all carpeted areas
• Wash comforters, blankets, curtains, sheets and mattress protectors as necessary
• Clean bathrooms including sinks, bathtubs, floors, showers, toilets
• Change sheets and wash soiled linens including towels
• Clean kitchen including stoves, ovens and floors

The Position Will Be Directly Responsible For The Following

• Maintain necessary supplies and for safety ensure they are locked in the supply room (Purchases must go through the SFC Director)
• Organize and maintain the activity room; coordinate the schedule
• Report any equipment/appliance repairs to the SFC Managers
• Ensure that each suite is always supplied with toilet paper and clean towels
• Maintain the external care of the house (i.e. raking leaves, snow removal, light repair)
• Report any mechanical, plumbing, security or maintenance issues immediately to Settlement management.
• After cleaning, ensure that furniture is in its proper place
• Any leaking faucets, blocked drains, repairs, etc. must be reported to the SFC Managers
• Monitor clients and visitors to the temporary accommodation

After Hour Case Worker Responsibilities

• Acts as a liaison with the community on newcomer's behalf
• Gather and create resources for the program and clients
• Preforms surveys and data analysis as required for clients stay at the RH
• Delivers RAP Orientation in person and remotely
• Deliver the RAP program according to IRCC guidelines and follow RODS policies & administrative procedures
• Conduct needs assessments and referrals that respond to the immediate needs of
• Work in collaboration with HFSE to assist with medical support (i.e. 911, COVID-19 follow up, health/wellbeing check)
• Keep track of client service and enter services in data management systems such as iCARE, or RODS internal database. Ensures timely creation and submission of program reports
• Engages partnerships to ensure client-focused service delivery.
• Provide information and orientation to clients regarding life in Canada (i.e. Financial, transportation, housing, etc.).
• Clients after hours to accommodate clients' needs
• Maintain the Activity room as office space to deliver orientation and support to the clients
• Participates in regular team and organization-wide staff meetings, adjusting time if needed to connect with the day team.
• Provide appropriate temporary accommodation that supports the timely and effective delivery of RAP services with a minimal burden on clients.
• Provide evening information/orientation (blended model) in the temporary accommodation
• Maintains confidentiality on behalf of all GARs clients, RODS staff and volunteers
• Support clients with basic life skills while at the RH
• Assist with the purchase of household items, groceries and meals for clients
• Develop a learning plan; participates in RAP-related training opportunities to stay current on issues impacting RODS clients.
• Contributes to overall RAP planning and implementation.
• Coordinates orientation schedules and arranges speakers and interpreters accordingly
• Coordinate timely and effective port of entry services, including assisting with arrival (i.e. airport reception, basic life skills, transportation)

Competencies

• Helps to create and contributes to a work environment that embraces and appreciates Diversity
• Demonstrate an ability to work with individuals and families experiencing discrimination, racism and culture shock.
• Builds constructive relationships characterized by a high level of acceptance, cooperation and mutual respect
• Demonstrate critical thinking and problem-solving techniques.
• Demonstrate specialized, advanced knowledge of resettlement processes and referral practices.
• Support and promote community-based development activities/initiatives to assist with the integration of RAP clients into the community.
• Values and respects the internal and external customers (clients) to the organization
• Demonstrates knowledge of the code of ethics of working in social services
• Acts with integrity
• Demonstrate networking and relationship building skills.
• Demonstrate computer proficiency and create, maintain and access records in a data management system.
• Practice effective interpersonal and intercultural communication techniques in working collaboratively with staff and external partners.
• Accountability: Takes personal responsibility for the quality and timeliness of their work, and teamwork
• Adapts to changing program requirements, conditions and work responsibilities, practice time and resource management techniques and demonstrate effective teamwork in a diverse team setting.
• Believes, respects and adheres to the vision, mission and values of RODS
• Demonstrate knowledge of eligibility criteria, crisis intervention skills and empathy.
• Demonstrated knowledge of and experience with needs assessments, case management and working with traumatized clients or challenging behaviors.

The hours of work are flexible Wednesday - Sunday 3 PM to 10:45 PM totaling (33.75 hours/week). All position at RODS requires a clean criminal record check. The annual salary scale for this position is $41,551.71