Admissions Assistant, Undergraduate Admissions

Position Overview
The Office of Undergraduate Admissions in the Student and Enrolment Services is currently seeking a Full-time Regular Admissions Assistant.
The primary purpose of the Admissions Assistant is to review, assess and evaluate applicants for admission to the University of Calgary. The Admissions Assistant is a front-line student-facing role that provides accurate information and guidance to students with respect to procedures, policies and regulations related to undergraduate admissions. The Admissions Assistant is highly knowledgeable on a wide range of admission criteria and processes for high school and transfer applicants. As a member of this team, the Admissions Assistant reports to the Applicant Services Manager, Undergraduate Admissions.
Position Description
Summary of Key Responsibilities (job functions include but are not limited to):

• Reviews the alert list generated for electronic grade downloads and completes necessary follow-up work and problem resolution as appropriate
• Assesses student email requests and responds and advises appropriately
• Maintains effective working relationships with colleagues in the Office of the Registrar, Faculties and other student campus services
• Supports processes for reviewing and awarding transfer credit
• Interacts with students to assess student inquiries and provide accurate information
• Resolve situations where possible by providing student with correct information
• An in-depth knowledge of calendar admission criteria and degree program requirements for all undergraduate programs as well as the selection criteria of high demand and quota programs is maintained and up-to-date
• Enters courses and awards appropriate course credits in accordance with transfer agreements
• Acts as a resource to other units within the Admissions Office, the Office of the Registrar, Faculties and campus service units
• Provides accurate and timely information to prospective, applicants and admitted students by phone, email and in-person on admission requirements, processes, regulations and conversion related activities
• Assists the recruitment and conversion functions by participation in relevant activities and attendance at events
• Continuous learning on admission criteria and regulations relating to admissions
• Processes applications for admission and determines the documentation required to enable a formal evaluation and admission decision
• Evaluates high school and open studies qualifications presented for admission against program entrance criteria
• The integrity of information provided to students when advising is accurate and offered with discretion and tact
• Reaches out to applicants through phone or email when necessary
• Matches and updates receipt and status of transcripts. Processes applications and supporting documents for admissions consideration

Qualifications / Requirements:

• A undergraduate degree is required
• Demonstrated understanding of University of Calgary academic policies and procedures pertaining to degree and program requirements including admissions, registrations and degree planning/completion
• Proficient with Microsoft Office, email and internet applications
• One year advising prospective students is required
• One year reviewing high school and/or postsecondary transcripts is required
• Ability to work in a confidential setting and demonstrate good judgment in dealing with sensitive and confidential situations
• Excellent communication and interpersonal skills and phone and email etiquette
• One year of experience in a high-volume office environment required, preferably in the post-secondary context and including document management and data entry
• Must be organized, conscientious and possess a high degree of accuracy and attention to detail
• Demonstrated ability to work in a fast-paced, high pressure, team-based environment with an ability to meet deadlines
• High standards of professionalism and team-work are upheld
• Ability to embrace change in a dynamic environment
• Able to perform moderate physical activity
• Must have the ability to work independently and as part of a team, be pro-active and self-directed
• Familiarity with university business systems such as the student administration module of PeopleSoft, Customer Relationship Management tool and electronic document management is preferred
• Enjoy working with students and excellent customer service skills

Application Deadline: June 26, 2023
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
Additional Information
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Family, Phase 1 .
To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website .
The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.
About The University Of Calgary
The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit ucalgary.ca .
The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of Eyes High , committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ( [email protected] ) and requests for accommodations can be sent to Human Resources ( [email protected] ).
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.