Administrator Jobs

These are Conversion Requirements, hence applicable only for internal Candidates.
About Wipro:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• FY22 REVENUE 10.4 BN USD
• A PROUD HISTORY OF OVER 75 YEARS
• OVER 1,400 ACTIVE GLOBAL CLIENTS
• WE’RE PRESENT IN 66 COUNTRIES

JD ( Desktop Support)
Desktop Support Technicians to performs service, repair, and/or installation of PCs (laptops and desktops)
Essential Functions:

• Interacts with the customer when responding to technical questions or requests for information.
• Maintains regular attendance.
• Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
• Maintains and updates work order tickets in client’s ITSM tool.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Provides Level 1 technical support while configuring PCs for users
• Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
• Other duties as assigned by management.
• Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Coordinates across multiple departments/vendors to provide support.

Required Education, Knowledge, and Experience:

• Experience with various versions of Microsoft operating systems.
• Experience with various versions of Microsoft Office Suites.
• 1-3 years of technical or related experience is preferred. Relevant education may substitute technical experience.
• Must have a high school diploma or equivalent; College degree in a related field is preferred.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Desktop Support