Account Manager (Remote) Jobs

Introducing Masabi
// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
Our Justride platform is used in over 150 locations worldwide, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Lyft.
Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.
The Role
Masabi is looking for Relationship Managers/Account Managers to join our Global Services Delivery team, supporting strategic transit organizations with their long­ term adoption and retention of our SaaS ticketing solutions, and leading them through a growth journey from mobile-first to Account-Based Ticketing and Full Fare Collection models, and cEMV.
Location
This role will be based in the continental United States on fully remote bases.
Responsibilities
The role is split into three parts:
Client Management

• Creating strong relationships at all levels and helping clients maximise Masabi’s scalable technology benefits through the expansion of mobile ticket availability, increasing adoption and taking clients on a development journey towards Full Fare Collection.
• Owning the contract lifecycle with some of the world's leading transportation organizations, who turn to Masabi as a trusted technology partner to innovate their fare payment solutions and advise them on the change management programs that come along with this innovation.
• Building and maintaining executive relationships, while acting as the key interface between the client and Masabi.
• You will establish and manage a successful account management plan through regular health checkpoints and metrics such as adoption rate, revenue growth, mobile ticketing analytics and trends.
• Translating complex technology solutions to clients using their own business language in a way that resonates with their business strategy.
• Understanding an agency’s strategic goals and integrating Masabi into their vision and programs.
• You will conduct internal reviews with Masabi stakeholders; product, engineering, marketing, R&D and services delivery to present the customer voice and view on product quality and functionality, technology direction and strategic roadmap decisions.

Product Expansion

• Create product review cycles with your clients, helping them to understand Masabi’s product direction and technology roadmap, determine the product value to their user base and agree on how to best implement these during the contract term.
• Maintain a deep product knowledge, act as the product expert for the client and support your accounts with customer education, workshops, presentations and training, while working closely with Product Managers to communicate new features and functionality.
• Involved with developing channels for product feedback, development and expansion - managing the process with Product Management and eliciting feedback to access the voice of the customer.

Business Development

• You will lead the negotiation of commercial and legal terms to cover contract extensions, upsells or revised business strategies and assist clients with developing marketing and launch plans.
• Develop programs and outreach initiatives to maintain Masabi’s existing relationships within transit agencies, and devise account strategies to grow the footprint of Masabi.
• Identify new areas for business and growth with existing product initiatives.

About You

• Open to travelling to client sites when safe to do so.
• Have a high degree of EQ, drive and resilience.
• An excellent communicator, comfortable operating at executive and senior management levels.
• Have methodical business planning skills and are able to identify commercial trends.
• Passionate about the future of transportation, mobility and cities, and are looking to make a difference in building the transportation technology ecosystem of tomorrow.
• Are highly persistent and able to find creative ways of delivering value to clients.
• Solid experience in account management, with past proven success in account retention and upsell, ideally in a SaaS type of company.
• Be able to explain complex technical solutions to clients in a way that resonates with their business strategy.
• Enjoy working with customers and always striving to provide service excellence.
• Familiarity with mobile applications and an interest in technology.

Great if you have

• Knowledge or experience of the rail/transportation industry.
• Experience/knowledge of product definition or having worked in a product-based organisation.
• Experience with business development and contract management.

Some Of Our Benefits

• Fun and collaborative environment with a focus on making a difference in the world
• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation
• Competitive salary package
• Choice of a workstation
• Menopause support
• Ability to work for up to 3 months per year from any country in the world
• CAD$325 per year to spend on your home office
• Private Healthcare and Life Insurance via Trinet
• Enhanced family leave

// Careers at Masabi are for people who are going places - people who are moved by our mission to improve accessibility and make fares fair for everyone. We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. We operate with openness — we celebrate multiple approaches and points of view and strive to create an environment where everyone feels empowered to bring their whole, authentic selves to work.
Whoever you are, just be yourself.
We encourage people from underrepresented backgrounds to apply; we don’t discriminate. Also, please notify our team of your pronouns at any point in your application. We believe in journeys made simple. Excursions made effortless. So, we cancel out confusion and leverage our collective expertise to support transit agencies and make life better for millions of riders — together, we are creating a future.
We’re already powering journeys - are you ready to join us?
Compensation Range: CA$95K - CA$115K