Accident Benefits Representative (Remote Or Hybrid Within Ontario)

Job ID: 6693
Working Business Language: English
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work anywhere within Ontario; the required four-week in-person training & onboarding period, to ensure a positive tranisition into the role, will be held at our North York office: 4120 Yonge St, North York, ON M2P 2C6
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Accident Benefits Representative (Level I, Intermediate, and Senior levels) contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of first party small injury claims falling under relevant legislation.
Job Responsibilities

• Liaise with claimants, doctors and rehabilitation specialists
• Coordinate services with vendors and service providers
• Perform other duties as assigned
• Investigate and manage first party injury claims by telephone and correspondence
• Prepares files for arbitration or litigation
• Interpret policy wordings, determines policy coverage and ensure appropriate reserving
• Adjust claims from inception to completion in a proactive manner
• Provide exceptional customer service
• Maintain accurate records based on company standards and policies within the claims system
• Keep apprised of current changes and trends in the accident benefits/insurance industry through legislation, arbitration decisions, case law, etc.

Qualifications

• Excellent communication skills, both written and oral
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Previous insurance adjusting experience
• Detail oriented with a critical degree of accuracy regarding data entry
• Working toward Chartered Insurance Professional (CIP) designation
• Excellent negotiation skills
• College/University degree preferred
• Strong investigative and analytical skills
• Effective customer service skills including empathy and concern for our customers
• Knowledge of medical terminology

Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, [email protected].
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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