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Technical Field Support Analyst Jobs

Technical Support Analyst Jobs
By TekWissen ® At Montreal, Quebec, Canada
Incident, problem and change management skills
High degree of communication with users, management, developers and peers
Consolidating existing knowledge database (Wiki)
Minimum Bachelor’s level of education or equivalent
5 – 7 years of IT experience, preferably in a support role
Excellent communication skills in English are mandatory (both written and verbal)
Technical Support Analyst Jobs
By Bayshore HealthCare At Sudbury, Ontario, Canada
Adheres to defined Bayshore IT Service Management processes – change, incident, knowledge, problem, request, and service level management.
Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle.
Experience with ticket management tools such as Remedy, Service Now etc.
Additional duties as assigned by Manager, IT Branch experience in partnership with Area Directors.
Knowledge and experience working with Citrix to assist and support Citrix users.
Manager, IT Branch Support & Experience
Technical Support Analyst Co-Op/Intern
By Kinaxis At Vancouver, British Columbia, Canada
Solid working knowledge of Window’s environments, IIS, and experience with web-based applications
Working knowledge of Microsoft Office applications (word, excel, power point, outlook)
Strong Research and troubleshooting skills are required
Supply Chain knowledge is considered an asset
Working knowledge of relational database and query writing consider a valuable asset
Experience in a customer-facing technical support position considered a valuable asset
Technical Support Analyst Co-Op/Intern
By Kinaxis At Calgary, Alberta, Canada
Solid working knowledge of Window’s environments, IIS, and experience with web-based applications
Working knowledge of Microsoft Office applications (word, excel, power point, outlook)
Strong Research and troubleshooting skills are required
Supply Chain knowledge is considered an asset
Working knowledge of relational database and query writing consider a valuable asset
Experience in a customer-facing technical support position considered a valuable asset
Technical Support Analyst (Hybrid Role)
By IBITS At Regina, Saskatchewan, Canada
- Assist in the management and administration of Windows servers and cloud-based services.
- Provide technical documentation and knowledge base articles for internal and client use.
- Strong knowledge of network protocols, TCP/IP, DNS, DHCP, and VPN.
- Prior experience in IT support or a related field is highly preferred.
- Positive "can-do" attitude with excellent problem-solving skills.
- Troubleshoot and resolve technical issues promptly and efficiently, ensuring minimal disruption to client operations.
Field Technical Support Representative
By Hewlett Packard Enterprise At Ottawa, Ontario, Canada
Basic skills in project management.
Advanced knowledge of operating systems and software.
Strong communication skills, problem analysis, and presentation skills.
Basic networking, O/S, and troubleshooting knowledge.
What We Can Offer You
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
Technical Support Analyst Jobs
By BrunNet Inc. At Fredericton, New Brunswick, Canada
·Organize day-to-day warranty activities to enhance the customer experience.
·Help the Service Manager to coordinate incoming calls, emails, and tickets.
·Manage the day-to-day success of the service desk and our customer’s needs.
·To be the FPOC (first point of contact) for the service desk for our clients.
Uphold a sense of customer service.
Key Tasks and Performance Objectives:
Technical Support Analyst Co-Op/Intern
By Kinaxis At Hamilton, Ontario, Canada
Solid working knowledge of Window’s environments, IIS, and experience with web-based applications
Working knowledge of Microsoft Office applications (word, excel, power point, outlook)
Strong Research and troubleshooting skills are required
Supply Chain knowledge is considered an asset
Working knowledge of relational database and query writing consider a valuable asset
Experience in a customer-facing technical support position considered a valuable asset
Technical Support Analyst Co-Op/Intern
By Kinaxis At Toronto, Ontario, Canada
Solid working knowledge of Window’s environments, IIS, and experience with web-based applications
Working knowledge of Microsoft Office applications (word, excel, power point, outlook)
Strong Research and troubleshooting skills are required
Supply Chain knowledge is considered an asset
Working knowledge of relational database and query writing consider a valuable asset
Experience in a customer-facing technical support position considered a valuable asset
Senior Technical Support Analyst
By RBC At Toronto, Ontario, Canada
Finance knowledge like journals, posting, assets and liabilities
Ability to manage expectations/ requirements with cross functional teams and stakeholders
2-3 years’ experience in an Accounting background
3-5 years’ experience in a Production Support focused function or role
Excellent communications and facilitation skills
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Technical Support Analyst - Bilingual
By EDealer At Canada
Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base.
Maintain a working knowledge regarding company’s products and systems
Strong analytical, problem solving, and troubleshooting skills
Experience with ticketing systems or helpdesk software. (Preferred)
Working knowledge of WordPress CMS Platform or other CMS platforms (Preferred)
Associate Software Technical Support Analyst
By Manulife At Waterloo, Ontario, Canada
Knowledge of ITIL practices with working experience in change management, problem management, and incident management process
Keeping aligned with our various Audit and Operational Risk Management standards
Incident / Change management tools (Service now or similar)
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks & self driven, offering creative recommendations.
Ability to understand business process requirements and through the use of technology, conceptualize creative solutions through to implementation
Successful candidate will have solid understanding and/or experience in some of the following technologies:
Technical Support Analyst, Hardware - Tangerine
By Tangerine At Toronto, Ontario, Canada
Working knowledge and hands-on working experience with Microsoft System Center, Red Hat, and VMware suite of products.
In-depth knowledge of and working experience with related protocols (TCP/IP, SMTP, HTTP, SFTP, TELNET, DNS, DHCP and SNMP etc.)
3+ years of demonstrated hands-on experience in system administration supporting a large-scale, mission-critical enterprise infrastructure
Strong knowledge of HP server hardware (NIC, RAID, SCSI), including HP OneView and iLo
Hands-on knowledge of authentication products for Linux and Windows Server environments, Microsoft Active Directory, and Red Hat IDM.
Working knowledge of routing, VPN, firewall, and system security

Are you looking for an exciting opportunity to use your technical skills to help people? We are looking for a Technical Field Support Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and helping to ensure customer satisfaction. If you are passionate about technology and helping people, this is the job for you!

Overview:

Technical Field Support Analysts provide technical support to customers in the field. They are responsible for troubleshooting and resolving technical issues, as well as providing customer service and training. They must have a strong understanding of the products they are supporting and be able to communicate effectively with customers.

How To Become an Technical Field Support Analyst:

To become a Technical Field Support Analyst, you will need to have a bachelor’s degree in computer science, information technology, or a related field. You will also need to have experience working with computers and software, as well as customer service experience. Additionally, you may need to obtain certifications in specific software or hardware products.

Technical Field Support Analyst Skills:

• Technical expertise in hardware and software
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Ability to communicate effectively with customers
• Knowledge of network and system administration
• Ability to work independently and in a team environment
• Knowledge of industry standards and best practices

What is Technical Field Support Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of operating systems
• Knowledge of networking and system administration
• Knowledge of customer service principles and practices
• Knowledge of industry standards and best practices
• Knowledge of troubleshooting techniques

What is Technical Field Support Analyst Responsibilities?

• Provide technical support to customers in the field
• Troubleshoot and resolve technical issues
• Provide customer service and training
• Install and configure hardware and software
• Monitor system performance and security
• Maintain and update documentation
• Ensure compliance with industry standards and best practices

What is Technical Field Support Analyst Experience?

• Previous experience working with computers and software
• Previous experience providing customer service
• Previous experience troubleshooting and resolving technical issues
• Previous experience installing and configuring hardware and software
• Previous experience monitoring system performance and security
• Previous experience maintaining and updating documentation

What is Technical Field Support Analyst Qualifications?

• Bachelor’s degree in computer science, information technology, or a related field
• Certifications in specific software or hardware products
• Ability to work independently and in a team environment
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Ability to communicate effectively with customers

Technical Field Support Analyst Education:

• Bachelor’s degree in computer science, information technology, or a related field
• Certifications in specific software or hardware products
• Training in customer service principles and practices
• Training in troubleshooting techniques
• Training in industry standards and best practices
What tools help Technical Field Support Analyst work better?
• Remote access software: Remote access software allows Technical Field Support Analysts to access customer systems remotely, allowing them to troubleshoot and resolve technical issues quickly and efficiently.
• Monitoring software: Monitoring software allows Technical Field Support Analysts to monitor system performance and security, ensuring that systems are running optimally.
• Documentation software: Documentation software allows Technical Field Support Analysts to maintain and update documentation quickly and easily.
Good tips to help Technical Field Support Analyst do more effectively?
• Stay up to date on industry trends and best practices: Staying up to date on industry trends and best practices will help Technical Field Support Analysts provide the best possible service to their customers.
• Develop strong problem-solving skills: Developing strong problem-solving skills will help Technical Field Support Analysts quickly and efficiently troubleshoot and resolve technical issues.
• Develop strong communication skills: Developing strong communication skills will help Technical Field Support Analysts communicate effectively with customers.
Common Technical Field Support Analyst interview questions?
• What experience do you have working with computers and software?
• What experience do you have providing customer service?
• What experience do you have troubleshooting and resolving technical issues?
• What experience do you have installing and configuring hardware and software?
• What experience do you have monitoring system performance and security?
• What experience do you have maintaining and updating documentation?
• What certifications do you have in specific software or hardware products?
• What industry standards and best practices are you familiar with?
• How would you handle a difficult customer?
• How do you stay up to date on industry trends and best practices?