Mechanical Customer Support Jobs

Learn and maintain knowledge of work methods and systems to provide high level customer service.

Experience out of hotels or airline industry.

Prior Customer Service experience in fast paced client facing role.

Excellent Interpersonal skills with professional telephone etiquette.

Excellent verbal and written communication skills.

If you meet the required qualifications and are interested in this role, please apply today.

Learn and maintain knowledge of work methods and systems to provide high level customer service.

Experience out of hotels or airline industry.

Prior Customer Service experience in fast paced client facing role.

Excellent Interpersonal skills with professional telephone etiquette.

Excellent verbal and written communication skills.

If you meet the required qualifications and are interested in this role, please apply today.

Ability to recognize, apply and explain your product or service knowledge

Dedicate consistent learning and training to master the craft of hospitality to increase customer experience

Passion for increasing in-person hospitality skill set to build better relationships

The responsibilities and tasks of the Customer Support Associate consist of:

We want someone in the Customer Support Associate role whose qualifications include:

Keeping a record of customer interactions, processed orders, and service schedules

3+ years of experience as a Call Center Manager or;

3+ years of experience as a Customer Support Manager with previous experience in a call center

Comprehensive health and dental benefits, plus an additional Health Care Spending Account,

Manage the technology (ex. phone system, ticketing platform) used in the contact center

Excellent communications skills, with the ability to write policies, procedures, FAQ

A passion for delivering exceptional customer experience

Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits

Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.

Can work remotely or from an Applied Systems office

1 year of customer service experience

Strong written and verbal communication skills; strong telephone skills

Experience working with technology and Microsoft applications

Update production, project management and supply chain as well as client teams on project status, production changes, approvals and pricing.

Verify accuracy of contract, sales order and shipping information.

Initiative communication with appropriate internal and external contacts to obtain approvals and retrieve missing data.

Coordinate with Accounting to resolve client issues such as prepay invoices; customer credit holds; delivery terms.

Initiate shipments within the ERP system to logistics to facilitate on-time delivery of finished goods.

Process invoices, credit notes and deposit invoices.

Maintain and improve our Moves’ Help Center for our members as new features are added to our offering

Minimum 2 years of proven professional experience in customer support in a start-up environment

Working at a start-up or fintech experience

Experience with Zendesk or other CSM software

Strong verbal and written communication skills to provide exceptional support to our members

Salary range is CAD$50,000-60,000 annually (commensurate with experience and location, with flexibility to increase for the right candidate)

Experience navigating and managing social media is an added benefit

Using your super sleuthing skills to identify and troubleshoot issues with users

Publishing your product expertise in our user manuals and internal knowledge base

A passion for customers and delivering an amazing experience

Outstanding verbal and written communication skills

Experience with Zendesk or other help desk software

Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)

Assist customers for problematic mechanical equipment and offer economic solutions.

Two years experience working with mechanical engineering, manufacturing, and distribution operations in an industrial environment.

Experience on a technical support and/or customer service type team. Public speaking / training experience is an asset.

Strong knowledge of Mechanical systems.

Solid communication (both verbal and written) and relationship-building skills