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Enterprise Customer Success Specialist Jobs

Beta Specialist, Customer Success
By Square At Toronto, Ontario, Canada
Funnel beta feedback to the Beta Manager to create the customer experience story and present recommendations to product teams
Work with Beta Manager and Community Managers to determine a successful beta recruitment strategy
Identify potential high-engaged hero sellers and work with Beta Community Manager to recognize and reward
2+ years of professional experience in a customer-facing role requiring high-quality writing and responses
Experience and comfort in learning new technology and using it with minimal errors
Load content in Taxi, recruit the audience list, and complete email campaigns in Iterable.
Customer Success Specialist Jobs
By Dogs Naturally Magazine At Ontario, Canada
3 years experience in customer service
Experience with email ticketing systems, such as Gorgias
Experience with eCommerce platforms, such as Shopify
The ability to track commonly asked questions and help create a knowledge base
Help our customers with any questions or issues
Make modifications to their accounts and purchases in our CMS
Customer Success Onboarding Specialist
By Off2Class At Toronto, Ontario, Canada
Experience using Customer Relationship Management (CRM) tools in an account management or customer success role
Strong problem-solving skills, able to quickly respond to and manage competing client requests
Conduct product training sessions: Deliver comprehensive product training sessions to educate customers on the features, functionalities, and benefits of off2class.
Document key onboarding activities and tasks in the CRM; communicate any challenges or blockers to your manager as they arise.
Creating user accounts for students, teachers and admins
Configuring Single Sign On (SSO, e.g. Clever, Classlink) by liaising with administrators and IT departments at customer institutions
Enterprise Customer Success Manager
By Street Context At Toronto, Ontario, Canada
Supporting Pilot Opportunities: Partnering with our Account Executives and Account Managers to close pilot programs with both new and existing customers.
Providing Insight: Generating revealing user reports that empower Account Managers to identify and drive expansion opportunities.
You have ~5+ years of experience in SaaS Customer Success
Your EQ is through the roof and compliments on your communication skills follow you everywhere you go
You have experience managing large enterprise accounts
You have worked on a trading floor or have experience working with capital markets, specifically in research, sales, or trading
Enterprise Customer Success Manager
By Coconut Software At Canada
5+ years of B2B customer-facing SaaS experience working with customer organizations that have over 50,000 employees
Experience navigating complex companies with different business units and buying needs
Exceptional communication skills whether over email, phone call, video call, or in-person
Experience working at/with financial institutions or fintech is an asset
Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
Health & Dental Benefits, Virtual Care & Disability top up
Customer Success Specialist Jobs
By Visualping At Vancouver, British Columbia, Canada
You will offer strategies for successful change management for your customers to adopt the new habit of Visualping
Strong oral and written communication skills
You have strong analytical skills
A remote-friendly environment with flexible hours with the option to work from our Vancouver office.
Work from home equipment and furniture allowance
You will provide customers with best practices on how to use Visualping to accomplish their business goals.
Wherefour Customer Success Implementation Specialist (Remote)
By Wherefour, Inc. At Canada
Previous employment in a manufacturing operation with knowledge about inventory management and manufacturing concepts.
Excellent time management skills, e.g. you appreciate spreadsheets and the value of checking off items on a "to do" list.
Excellent written and verbal communication skills.
Self-driven to manage your own work and results with high standards.
Experience with ZenDesk and HubSpot.
Interest in learning programming or previous programming experience.
Partner Success Manager -Enterprise
By Xero At Vancouver, British Columbia, Canada
Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.
Extensive project management and change management knowledge.
Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.
You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.
Outstanding communication and presentation skills.
Presentation skills: Outstanding communication, planning and presentation skills.
Partner Success Manager -Enterprise
By Xero At Calgary, Alberta, Canada
Experience creating, contributing to and/or deploying change management practices. Prosci certification will be highly regarded.
Extensive project management and change management knowledge.
Change management: Enthusiasm and passion for deploying strategies to lessen the impact of change on individuals and organizations.
You’ll maintain a set of KPI’s and report on performance regularly to your peers and manager.
Outstanding communication and presentation skills.
Presentation skills: Outstanding communication, planning and presentation skills.
Customer Success Specialist - Health & Fitness
By Bioedge Sciences At British Columbia, Canada
Have experience in Natural Health, Fitness Supplements, Holistic Nutritionist, Health Food, or similar
Love helping others and ensuring every customer has an amazing experience
Connecting with current customers via phone calls, texts, and emails, making sure they have all the information they need
Delivering white glove customer service, answering product questions, shipping inquiries, complaints, and returns
Supporting our Partners and Affiliates in customer acquisition and retention
Tracking interactions, activities, and results through our CRM system
Enterprise Success Manager (Remote, Americas)
By Shopify At Canada
Proven communication & presentation skills with the ability to set expectations and manage difficult conversations with c-level executives
Collaborating with other Shopify teams to recommend, plan, and coordinate, ensuring the customers has received the best possible experience across Shopify
Keeping senior managers informed of any issues affecting the overall health and retention risk related to your merchants
Experience managing large ecommerce/retail companies
Experience developing big picture strategy
Experience working with cross functional teams and managing escalations
Customer Success Specialist / Spécialist(E) Du Support Client
By magicplan At Montreal, Quebec, Canada
Work with Product Management to provide feedback from client interactions and represent the customer perspective.
Experience using CRM and remote support tools (e.g., HubSpot, Toky, Zoom, Calendly, Stripe)
Bachelor’s Degree or equivalent experience/qualification required – we’re encouraging applications from all fields of study.
Degree, education, or equivalent work experience in the Construction, Renovation/Restoration industry, or Engineering is advantageous.
Prior experience, 1-2 years in a Customer Success role
Excellent communication & presentation skills - comfortable speaking to clients via email, virtual meetings and presentations
Customer Success Specialist Jobs
By CYGNVS At Toronto, Ontario, Canada
Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.
Manage the customer use case, ensuring the customer has a plan.
Analyze customer functional requirements and propose the most suitable strategy to be used.
Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.
Excellent verbal and written communication skills, with an ability to work in a team environment.
Strong analytical and quantitative skills
Director, Enterprise Customer Success
By 1Password At Canada
Excellent organization and time management skills.
A solid understanding of business management and operations, including finance and revenue principles.
5+ years of experience leading Enterprise Customer Success Teams and managing leaders.
Experience implementing and refining customer engagement models to build strong relationships and help NET dollar retention.
Experience using tools such as Salesforce.com, Looker and Gainsight.
You will be a second line manager who’ll need to be hands on with first line folks as well.
Customer Success Specialist Jobs
By moozoom At Montreal, Quebec, Canada
Experienced in supporting change management, and organizational readiness.
5 years in a customer success position (ideally in a SaaS company) or equivalent experience in the elementary education space.
Strong writing and presentation skills.
Experience within a fast paced, growth organization is ideal.
Define, coordinate, implement and measure activities that facilitate moozoom implementation, drive user’s adoption and increase student impact.
Create and use collateral that can be used to drive adoption (e.g. presentations, blog articles, webinars).
Customer Success Specialist Jobs
By Vish At St John’s, Newfoundland and Labrador, Canada
End-to-end account management (customer onboarding, training, support)
Strong written and verbal communication skills
Experience with HubSpot is an asset
Evidence of critical thinking and problem-solving skills
Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they arise
Utilize HubSpot / CRM to track customer data
Customer Success Specialist Jobs
By Virtustant At Canada
Exceptional time management and organizational skills
Manage and maintain client relationships through WhatsApp (30%)
Excellent customer service and interpersonal abilities
Work experience is not as important as being a smart, out-of-the-box thinker
Attend and participate in internal meetings (30%)
Conduct bi-weekly check-in calls with clients (40%)
Customer Success Specialist - Dc
By Cisco At Montreal, Quebec, Canada
Certifications suggérées: CCNA / CCNP / CCDP/ CCIE, Cisco Certified Success Specialist, CISM, CISSP
Contribuer aux espaces numériques de la communauté des clients et au développement des ressources de Success Tracks.
Inspirer les clients à prendre des décisions de déploiement tactiques et stratégiques et à suivre les résultats d’entreprise à long terme.
Connaissance des entreprises : vous pouvez relier les solutions technologiques aux résultats opérationnels.
Compréhension et expérience d'Intersight et d'autres outils d'automatisation du centre de données tels que UCS Director, Terraform, etc.
Forte compréhension des fournisseurs de Cloud (AWS/Google Cloud/Microsoft Azure)
Customer Success Specialist (Css) - Compute, Application & Cloud - Canada
By Cisco At Montreal, Quebec, Canada
Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
Knowledge of Application Performance Management and related tools
Understanding and experience with Intersight and other Data Center Automation tools such as UCS Director, Terraform, etc.
Knowledge of common Data Center applications and characteristics
Strong Knowledge of Datacenter Compute and Virtualization (Vmware,KVM) and Container Networking including Micro services / Kubernetes / Docker and Linux preferred
Understanding of APIs and basic scripting knowledge (Bash/Python/Ansible etc)
Customer Success Specialist Jobs
By StreetText At Kelowna, British Columbia, Canada
At least 2 years of professional experience in a Customer Success or Account Management role
Manage the day-to-day customer support queues, effectively handling customer resolutions & delivering a legendary client experience
Experience as an educator or producing educational content
Be the face of StreetText, manage social media networks, respond to comments and action feedback
Experience in building and maintaining strong relationships with customers
Experience working closely with other functions like Marketing, Sales & Product Teams

Are you passionate about helping customers succeed? We are looking for an Enterprise Customer Success Specialist to join our team and help our customers reach their goals. As an Enterprise Customer Success Specialist, you will be responsible for developing and maintaining relationships with our enterprise customers, providing technical support, and ensuring customer satisfaction. If you have a passion for customer success and are looking for an exciting new challenge, this is the job for you!

An Enterprise Customer Success Specialist is responsible for ensuring customer satisfaction and loyalty by providing technical and customer service support. They are responsible for managing customer relationships, resolving customer issues, and providing product and service information. They must have excellent communication and interpersonal skills, as well as a strong understanding of customer service principles. To become an Enterprise Customer Success Specialist, you will need to have a bachelor’s degree in business, marketing, or a related field. You should also have experience in customer service, sales, or a related field. Additionally, you should have strong problem-solving and communication skills, as well as a good understanding of customer service principles. The skills required for an Enterprise Customer Success Specialist include excellent customer service skills, strong problem-solving skills, and the ability to communicate effectively with customers. Additionally, you should have a good understanding of customer service principles, as well as the ability to manage customer relationships. The knowledge required for an Enterprise Customer Success Specialist includes a strong understanding of customer service principles, product knowledge, and the ability to troubleshoot customer issues. Additionally, you should have a good understanding of customer service software and tools, as well as the ability to use customer service databases. The responsibilities of an Enterprise Customer Success Specialist include providing technical and customer service support, resolving customer issues, and managing customer relationships. Additionally, they must be able to provide product and service information, as well as troubleshoot customer issues. The experience required for an Enterprise Customer Success Specialist includes experience in customer service, sales, or a related field. Additionally, you should have experience in managing customer relationships, resolving customer issues, and providing product and service information. The qualifications required for an Enterprise Customer Success Specialist include a bachelor’s degree in business, marketing, or a related field. Additionally, you should have strong problem-solving and communication skills, as well as a good understanding of customer service principles. The education required for an Enterprise Customer Success Specialist includes a bachelor’s degree in business, marketing, or a related field. Additionally, you should have experience in customer service, sales, or a related field. Tools that help Enterprise Customer Success Specialists work better include customer service software, customer service databases, and customer service tools. Additionally, they should have a good understanding of customer service principles and product knowledge. Good tips to help Enterprise Customer Success Specialists do more effectively include staying organized, being proactive, and having a good understanding of customer service principles. Additionally, they should be able to communicate effectively with customers and provide product and service information.

Common Enterprise Customer Success Specialist interview questions include:

• What experience do you have in customer service?
• How would you handle a difficult customer?
• What customer service principles do you understand?
• How do you stay organized?
• What customer service software and tools are you familiar with?