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Workforce Management Lead Jobs

Supplier Management Lead - Hybrid
By Citi At Mississauga, Ontario, Canada
Oversee execution of all contracts with close partnership with tech managers, sourcing, third party risk management groups
Drive productivity/ cost savings initiatives in partnership with the senior management team
8 years plus experience in a financial services role
Communications or marketing experience preferred
Demonstrated working knowledge of financial services industry
Consistently demonstrates clear and concise written and verbal communication skills
Senior Manager, Workforce Management
By Aviso Wealth At Toronto, Ontario, Canada
Fluent communication skills in English are required and bilingual skills in French are an asset
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Develop innovative WFM practices that are ground-breaking
Lead our departmental reporting and analysis function
Workforce Management Consultant Jobs
By Davies Talent Solutions At Canada
Comprehensive review of the clients WFM practices, emphasising forecasting, scheduling, intraday management processes, agent experience, and systems integration.
Detailed review of forecasting, scheduling, and intraday management processes.
Excellent presentation skills with experience delivering executive-level briefings and recommendations.
Assessment of the WFM organisational Framework, including structure, hierarchy, decision-making processes, roles, and responsibilities.
Evaluation of WFM platform capabilities and tools integration with core platforms.
Assessment of the agent experience, including pain points and feedback mechanisms.
Analyst, Workforce Management Jobs
By City of Brampton At Brampton, Ontario, Canada
Demonstrated knowledge of and experience with workforce management software (experience with Avaya WFO or Verint 360 is an asset)
Knowledge or experience working in a multi-skillset, multi-location contact centre. Manage multiple skill sets in an skill based routing environment
2 years experience in Workforce management scheduling and intra-day analyst in a similar 24/7 inbound customer service contact centre environment
Strong organizational and time management skills in order to meet deadlines
Monitor, track, and assess attendance under the corporate Attendance Management Program (AMP) and assist in creating development plans with Supervisors.
Prepares and analyzes statistical reports for Management review.
Workforce Management Analyst, Bci
By Bell At Toronto, Ontario, Canada
Knowledge of workforce management, including experience with tools such as Dayforce or Storeforce
Build reports to support workforce management initiatives and ongoing business operations
Highly organized in project management; ability to juggle multiple priorities
Excellent data analytics and critical thinking skills
Authentic, professional and excellent written and oral communications skills
Experience with SQL / SAS / Teradata / MicroStrategy or other analytical tools
Senior Business Analyst - Workforce Management
By lululemon At Vancouver, British Columbia, Canada
Workforce management and workforce planning experience, including but not limited to experience with Dayforce, Kronos, eTime, and similar platforms
Experience with data migration, PAAS and SAAS technologies and vendor relationship management is a plus
Leading impact assessment, and dependency management and ensuring architectural decisions included in design
Strong experience providing technical requirements for medium to large initiatives
Converting and documenting business requirements into technical requirements
Prioritizing requirements based on business and technical needs
(Can) Analyst, Workforce Management
By Walmart Canada At Mississauga, Ontario, Canada
Building organization-wide relationships to move initiatives forward and position ideas to enhance the likelihood for success.
Ensuring reporting compliance within organization by managing data integrity and executing quality checks and reconciliation exercises to ensure accurate reporting.
Contributing to the documentation, QA, and organization of our datasets.
Workforce Management Specialist Jobs
By Expedite Technology Solutions LLC At Longueuil, Quebec, Canada
Manages, updates and ensures accuracy of WFM documentation
1120 Bd Marie-Victorin, Longueuil, QC J4G 2H9, Canada
Duration: 6 Months Contract to hire or extension
Shift Hours: Mon-fri 8:00 Am – 5:00 Pm
Builds and publishes long term forecasts for multiple multi-channel support centers
Builds and publishes short term forecast adjustments for Holidays, special events and projects
Manager, Workforce Management Jobs
By Sun Life At Toronto, Ontario, Canada
Experience with Workforce Management Software (IEX, Genesys, Pega)
Facilitate conversations between Operations and other Workforce Management teams
Demonstrated experience building and maintaining forward-looking capacity plans including recommended hiring decisions and identification of skilling bottlenecks
Experience managing people and coordinating work across teams
Ability to manage multiple changing priorities
Ability to balance day-to-day responsibilities with long-term improvement initiatives
Manager, Workforce And Performance Management
By Air Transat At Dorval, Quebec, Canada
Responsible for the management of qualifications and the required number.
Excellent aptitude for personnel management and communication skills.
Minimum 7 years of experience in the airline industry/operations.
Experience in all aspects of duties normally assigned to all station employees.
Knowledge of MS Office and communication tools as per telephone and radio.
Responsible for managing the station’s manpower resources.
Senior Business Analyst - Workforce Management (Hybrid, Vancouver)
By lululemon At Vancouver, British Columbia, Canada
Workforce management and workforce planning experience, including but not limited to experience with Dayforce, Kronos, eTime, and similar platforms
Experience with data migration, PAAS and SAAS technologies and vendor relationship management is a plus
Leading impact assessment, and dependency management and ensuring architectural decisions included in design
Strong experience providing technical requirements for medium to large initiatives
Converting and documenting business requirements into technical requirements
Prioritizing requirements based on business and technical needs
Service Management Lead Jobs
By Amica Senior Lifestyles At Toronto, Ontario, Canada
Experience with managing projects end to end. Experienced with the practices and principles of project management.
Manage all ServiceNow upgrades to maintain N-1 compliance via the change management process.
Manage the IT and end user knowledge bases.
Document and maintain IT Service Management Governance
Experienced with gathering business requirements and translating them into IT deliverables.
Perform base ServiceNow administration. Manage external support vendors.
Regional Manager, Workforce Management
By Allianz Partners At Cambridge, Ontario, Canada
Produce bi-weekly mid-term outlook plans and present to management with hiring recommendations for the business unit.
Support census management to ensure the accuracy of staffing levels
Proven track record in transforming a workforce management function in a large-scale operation with tangible results.
Actively manage performance; identify training needs and provide post-training support for call center and frontline operation positions.
Manage 24/7 operation with two separate business entities with multiple lines of business.
Maintain up-to-date knowledge of industry developments and competitive intelligence.
Workforce Planner Jobs
By Randstad Canada At Toronto, Ontario, Canada
3+ years of experience in people & process management
Expertise in operational management and human resources
Be knowledgeable about Fair Labor practices and Labor Union laws
Experience in call center, warehouse, distribution, manufacturing, or logistics preferred
Demonstrated knowledge of workforce analytics and operational performance metrics
Excellent communication skills at all organizational levels and across functions
Workforce Coordinator Jobs
By EPiQVision Inc. At Toronto, Ontario, Canada
Knowledge and experience of Lasso Crew Management Software is an asset
Post-secondary education in event production, event management, administration, or equivalent training is preferred
1+ years of experience in a supervisory or management position
Schedule labour using Lasso Crew Management Software
Be fluent in all functions of Lasso Crew Management Software in order to provide organization-wide support
Adhere to all legislative requirements surrounding scheduling and workforce
Workforce Planner Jobs
By Inkbox At Canada
A minimum of a BS or BA in Business Administration, Human Resources, supply chain / materials management or any related field
Prior scheduling experience, preferably in a manufacturing, healthcare or hospitality environment
The successful candidate will be detail-oriented with strong analytical background and organizational skills.
Prepare and adjust production schedule based on forecast / customer demand, capacity, and inventory.
Gather unstructured data to produce insights and reporting using Excel / Google Sheets
Communicating to various levels within an organization
Workforce Management Leader, Field Service
By Metso Outotec At Burlington, Ontario, Canada
Multiple years of related experience in people management, workforce planning, skills development and career planning
Leads relevant change management initiatives independently for Field Services
Workforce Management Leader, Field Service
Identifies globally Field Service workforce strategic skills as well as tailors and implements re- and upskilling plans accordingly
Assures training and certifications are in place in close co-operation with Metso Outotec Training Academy
Experience in leading indirectly multicultural teams and projects in a matrix organization

Are you an experienced leader looking for a new challenge? We are looking for a Workforce Management Lead to join our team and help us drive our business forward. You will be responsible for developing and implementing strategies to optimize our workforce and ensure that our team is meeting our business objectives. If you have a passion for leading teams and driving results, this is the perfect opportunity for you!

Overview The Workforce Management Lead is responsible for leading the development and implementation of workforce management strategies and initiatives to ensure the efficient and effective management of the organization’s workforce. This role requires a strong understanding of workforce management principles and practices, as well as the ability to develop and implement effective strategies and processes to ensure the organization’s workforce is managed effectively. Detailed Job Description The Workforce Management Lead will be responsible for developing and implementing workforce management strategies and initiatives that are aligned with the organization’s overall business objectives. This role will involve working closely with the Human Resources department to ensure that the organization’s workforce is managed effectively and efficiently. The Workforce Management Lead will be responsible for developing and implementing strategies to ensure the organization’s workforce is managed in a cost-effective manner, while also ensuring that the organization’s workforce is managed in a manner that is compliant with all applicable laws and regulations. The Workforce Management Lead will be responsible for developing and implementing workforce management processes and procedures, such as performance management, recruitment and selection, training and development, and employee engagement. The Workforce Management Lead will also be responsible for developing and implementing workforce analytics and reporting to ensure that the organization’s workforce is managed effectively and efficiently. Job Skills Required
• Knowledge of workforce management principles and practices
• Ability to develop and implement effective strategies and processes
• Knowledge of applicable laws and regulations
• Ability to develop and implement workforce analytics and reporting
• Excellent communication and interpersonal skills
• Ability to work effectively with all levels of the organization
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
Job Qualifications
• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 5+ years of experience in workforce management
• Experience in developing and implementing workforce management strategies and initiatives
• Knowledge of applicable laws and regulations
• Proficiency in Microsoft Office Suite
Job Knowledge
• Knowledge of workforce management principles and practices
• Knowledge of applicable laws and regulations
• Knowledge of performance management, recruitment and selection, training and development, and employee engagement
• Knowledge of workforce analytics and reporting
Job Experience
• 5+ years of experience in workforce management
• Experience in developing and implementing workforce management strategies and initiatives
Job Responsibilities
• Develop and implement workforce management