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Service Operations Manager Jobs

Specialist Service Operations Jobs
By SITA At Montreal, Quebec, Canada
Identifier et documenter en permanence les enseignements tirés, les erreurs connues et les connaissances opérationnelles en vue d'améliorer les services ;
Lorsque cela est nécessaire, être joignable pour les escalades et le soutien, sur une base d'astreinte ;
Lorsque cela est nécessaire, effectuer les tâches assignées par roulement 24 heures sur 24 et 7 jours sur 7.
Connaissances et compréhension dans un ou plusieurs des domaines suivants : Système d'exploitation et applications des serveurs Windows ;
Installation et configuration d'applications et de logiciels pour l'utilisateur final ;
Capacité à analyser, à tirer des conclusions et à créer des solutions aux problèmes complexes des clients ;
Band 1 - Manager, Divisional Operations (Bc Public Service)
By BCJobs At Victoria, British Columbia, Canada
Who self-identify as having First Nations, Métis and/or Inuit heritage with the required combination of education and experience.
Secondary school graduation or equivalent, plus a minimum of three (3) years of experience in public administration.
Experience dealing with highly confidential and sensitive issues.
Experience providing verbal and written briefings to executive.
With experience drafting, formatting, and proofreading a variety of documents, including confidential correspondence, memos, detailed reports and presentations.
Secondary school graduation or equivalent, plus completion of relevant post-secondary training or equivalent in a related field such as public administration;OR
Band 2 - Manager, In-Court Operations (Bc Public Service)
By BCJobs At Kelowna, British Columbia, Canada
Must have certification as a District Registrar of Supreme Court of BC and Registrar of Small Claims Court.
Minimum 3 years experience within the Justice system and 2 years working with Court Registry related documentation and processes.
Experience in information technology applications and network systems operations.
Must have an appointment as a Justice of the Peace in the Province of British Columbia.
Contribute to the administration of justice in this challenging and diverse legal environment
Working For The BC Public Service
Service Operations Support Specialist (Service Analytics)
By Finning At Surrey, British Columbia, Canada
Identify critical control requirements in the Repair Management Cycle
Knowledge of Change Management principals
Post-secondary certificate in Business Operations or Project Management is an asset
Partner with Facility Leadership, Shared Services and Corporate to define control optimization requirements
Conduct, evaluate, review and manage various types of audit engagements (including Operational, Compliance, Financial, and Investigative Audits)
Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement visual solutions
Operations Service Manager (Yul)
By Delta Air Lines At Montreal, Quebec, Canada
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements.
Demonstrates expertise in operations and strong customer service skills.
Working knowledge of Delta policies and procedures.
Strong written and verbal communication, including platform/presentation skills.
Must be approachable and have interpersonal skills that foster trust and respect.
Experience managing conflict and resolving problems effectively.
Service Operations Manager - Edmonton
By Industrial Scientific At Edmonton, Alberta, Canada
Bachelor’s degree in engineering, operations management, business, or logistics
Perform all site leadership responsibilities, continuously improve the operational systems, processes and policies in support of our mission and corporate objectives.
Actively support EH&S programs and ensure full compliance with OSHA and OHSAS requirements.
Demonstrated experience leading positive change in operations through collaboration and teamwork
Strong organizational skills, interpersonal skills, and communication skills, exhibit a commitment to quality in decision making
Demonstrated experience in developing and empowering others to achieve personal and team goals
Manager, Client Service Operations, Hybrid Work Place
By Bell At Mississauga, Ontario, Canada
2+ years of management experience
Accountable for the overall management of performance, workload and scheduling for the Service Desk
Change management competency, effectively lead the team through the numerus changes to our organization
Manage presence at work, medical, scheduling, payroll and vacation planning as well as general employee concerns
Ability to act as a change manager (change initiatives)
Knowledge of Microsoft office (Intermediate Level)
Guest Service Operations Manager
By Silver Hotel Group At Toronto, Ontario, Canada
Strong computer skills, with knowledge of Microsoft Office, is essential…Property management and Point of Sale systems will be helpful.
Organized, results-orientated, proven time management skills and ability to work under pressure;
Passion for guest service, food & beverage and the hospitality industry as a whole…experience is an asset.
Strong problem-solving and critical thinking skills;
Education Reimbursement for you (and your children!)
Drive a culture of performance and high engagement through recognition, training, and coaching;
Service Manager - Network Operations New
By SaskTel At Regina, Saskatchewan, Canada
Responsible for the trouble management of IP related services.
Assists in staff career pathing, development, and succession planning to ensure business requirements are met.
Thorough knowledge of Telecommunication Transmission, Networks, Services, Facilities, and principles.
Demonstrated knowledge of emerging technology trends and issues.
Excellent verbal and written communication skills with demonstrated ability to communicate at all levels of the organization.
Demonstrated ability to manage within a diverse and rapidly changing environment
Specialist, Service Operations Jobs
By SITA At Montreal, Quebec, Canada
Previous NOC experience is strongly preferred, extensive experience in all aspects of technology outages and stakeholder management
Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact
Knowledge of Microsoft server operating systems and Cisco network devices
ITIL, networking & server certifications preferred; Microsoft Azure, Cisco, RedHat certification nice to have
Knowledge of complex IT/Network systems and/or application/system support domain
Strong customer service focus, with the ability to communicate among highly technical teams.
Service Operations & Maintenance Manager
By Siemens At Montreal, Quebec, Canada
Sound knowledge of maintenance management, familiarity with the rail industry, equipment, terminology, and regulatory obligations.
Prepare and host meetings with senior management and customers.
Sound knowledge of work practices, work instruction manuals, and train maintenance, with highly developed product knowledge and troubleshooting skills.
Familiar with PM@Siemens, Project Management Professional (PMP)®, or other Project Management methodology and terminology.
Familiarité avec PM@Siemens, Project Management Professional (PMP)®, ou toute autre méthodologie et terminologie de gestion de projet.
Responsible for the objectives, performance, and fulfilment of the Siemens’ contractual requirements under the TSSSA (Technical Support and Spares Supply Agreement)
Service Operations Specialist Jobs
By Experience AI Solutions At Canada
Carry out incident and problem management support to the highest standards, coordinating with appropriate resolver groups for swift resolution.
Supporting senior team members in management reporting and day-to-day task coordination during the absence of the Lead Engineer.
· Aptitude for building relationships with peers, management, clients, and company leadership.
· Strong organizational skills to manage team activities and take ownership of issues until resolution.
· Strong experience with NSXT, NSXV or VMware data center environments.
· At least one of the following recognized industry certifications: VCP-DCV OR VCP-NV, PCNSE/PCNSA OR NSE7/4, CCNP.

Are you an experienced IT Service Operations Manager looking for a new challenge? We are looking for a motivated and organized individual to join our team and help us deliver exceptional IT services to our customers. You will be responsible for managing the day-to-day operations of our IT services, ensuring that all services are delivered on time and to the highest quality standards. If you have a passion for IT and a drive to succeed, this could be the perfect opportunity for you!

Overview The IT Service Operations Manager is responsible for managing the day-to-day operations of the IT service desk and ensuring that all IT services are delivered in a timely and efficient manner. The IT Service Operations Manager is also responsible for developing and maintaining effective relationships with internal and external customers, as well as ensuring that all IT services are delivered in accordance with established service level agreements. Detailed Job Description The IT Service Operations Manager is responsible for managing the day-to-day operations of the IT service desk, including the development and implementation of service level agreements, the management of customer service requests, and the resolution of customer service issues. The IT Service Operations Manager is also responsible for developing and maintaining effective relationships with internal and external customers, as well as ensuring that all IT services are delivered in accordance with established service level agreements. The IT Service Operations Manager is also responsible for developing and implementing strategies to improve customer service, as well as developing and implementing processes and procedures to ensure the efficient and effective delivery of IT services. Job Skills Required
• Excellent customer service skills
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Knowledge of IT service management principles and processes
• Knowledge of IT service delivery models
• Knowledge of IT service desk operations
• Knowledge of IT service level agreements
• Knowledge of IT service management tools and software
• Knowledge of IT service management best practices
• Knowledge of IT service management frameworks
• Knowledge of IT service management standards
• Knowledge of IT service management processes
• Knowledge of IT service management tools
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service management
• Experience in developing and implementing IT service management processes and procedures
• Experience in developing and implementing IT service level agreements
• Experience in managing customer service requests
• Experience in managing customer service issues
• Experience in developing and implementing strategies to improve customer service
• Experience in developing and implementing IT service management tools and software
• Experience in developing and implementing IT service management best practices
• Experience in developing and implementing IT service management frameworks
• Experience in developing and implementing IT service management standards
Job Knowledge
• Knowledge of IT service management principles and processes
• Knowledge of IT service delivery models
• Knowledge of IT service desk operations
• Knowledge of IT service level agreements
• Knowledge of IT service management tools and software