Service Desk Technician – Markham Jobs

· Participate in knowledge management and creation of knowledge base articles

· Daily utilization of IT ticketing system for incident and request management

· Provide superior frontline technical support for onsite and remote users

· Manage on-site IT inventory

· 2-3 years of experience in an Information Technology support

· MacOS, iOS, Windows, printers, and mobile device support experience

The Service Desk Technician works under the supervisory function of the Manager, Data Management.

• Minimum five (5) years of related work experience;

• Knowledge of commonly-used concepts, practices, and procedures for end-user technical support;

• Strong customer service experience;

• Strong problem-solving, attention to detail, and research skills;

• Excellent interpersonal and cross-cultural skills to work in a First Nations environment;

Required Skills, Experience & Education:

Provide in-person and remote Service Desk support to office and field users

Develop and document knowledgebase articles to increase the effectiveness of the self-service portal

Document Service Desk procedures, identify problems with services, manage client technology changes and enhancements

Relevant Service Desk or Deskside support experience

Microsoft O365 application suite experience

We offer hybrid and remote working opportunities.

Improve employee experience through the provision of endpoint devices as prescribed by team supervisor under Onboarding, Refresh and Repair programs

Microsoft Windows 10/11 basic knowledge.

Comprehensive benefits from day one of employment.

We offer meaningful work and opportunities for career growth.

We offer an opportunity to build and grow a career in the technology industry.

Post-secondary education in Automation, Electro-Mechanical or a related field

1-5 years process related technician experience

Experience working with Surface Mount Technology (SMT)

Previous experience in an electronic environment a definite asset

Excellent communication skills, both verbal and written

Preventative Maintenance, repair and implementation of work orders on diverse production equipment

2+ related production planning experience

Experience in planning in a heavy-industrial environment an asset

Working knowledge of Microsoft Office

Strong communication skills – both verbal and written

Prepare, plan and release production plans

Ensure the timely supply of products and material

Staying current with emerging technologies and industry trends.Alert management to emerging trends in incidents.

Strong written and verbal communication skills.

Knowledge of common operating systems like Windows, software applications, and hardware components.

Strong analytical and problem-solving abilities.

Strong English and French language skills.

Good written, oral, and interpersonal communication skills.

· Participate in knowledge management and creation of knowledge base articles

· Daily utilization of IT ticketing system for incident and request management

· Provide superior frontline technical support for onsite and remote users

· Manage on-site IT inventory

· 2-3 years of experience in an Information Technology support

· MacOS, iOS, Windows, printers, and mobile device support experience

At least 1 to 3 years of experience in a customer-facing IT Helpdesk position.

Focused on hands-on experience with Networking, Troubleshooting, ticketing system.

Knowledge of Windows 10, Office 2016, Active Directory 2012/2016.

Provide 2nd level end-user onsite support.

Receiving, Updating, Closing Service desk tickets

Imaging and deploying new computers.

Able to apply skills in project management, analysis, scheduling and controlling

May hold entry level certification(s) in field of work

Typically, 3-5 years of working experience in related fields

Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group

Able to apply knowledge of high availability system environments, if applicable

Able to demonstrate good oral, written, and telephone communication skills

1 to 3 years of experience in a customer-facing IT Helpdesk position

Knowledge of Windows 10, Office 2016, Active Directory 2012/2016

Familiar with a Ticketing System to open and close requests

Bilingualism is required: English and French

4. Prioritize and schedule your work. Escalate problems (when required) to the appropriately experienced technician.

2. Previous related coop experience with Help Desk / Service Desks is a definite asset.

6. Requirement to work a non traditional work schedule.

8. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.

9. Exceptional written and oral communication skills.

14. Proven analytical and problem-solving abilities with a keen attention to detail.