Service Desk Technician – Markham Jobs in British Columbia

Basic understanding of Windows Active Directory, experience using the remote tools, MCSE and other certifications a plus. A+, Network+ a plus

Experience in working on ServiceNow. Daily utilization of IT ticketing system for incident and request management

Understanding of network/server infrastructure and system identity access management Organizational, verbal, and written communication skills with an attention to detail

Deploy and/or manage enterprise management tools and support solutions (Intune, JAMF, TeamViewer, etc.)

Manage on-site IT inventory. Maintain a high standard of data quality in an asset inventory platform (ServiceNow)

Perform and monitor all endpoint patching activities for workstations, mobile devices, and other managed endpoint platforms

· Participate in knowledge management and creation of knowledge base articles

· Daily utilization of IT ticketing system for incident and request management

· Provide superior frontline technical support for onsite and remote users

· Manage on-site IT inventory

· 2-3 years of experience in an Information Technology support

· MacOS, iOS, Windows, printers, and mobile device support experience

· Participate in knowledge management and creation of knowledge base articles

· Daily utilization of IT ticketing system for incident and request management

· Provide superior frontline technical support for onsite and remote users

· Manage on-site IT inventory

· 2-3 years of experience in an Information Technology support

· MacOS, iOS, Windows, printers, and mobile device support experience

· Participate in knowledge management and creation of knowledge base articles

· Daily utilization of IT ticketing system for incident and request management

· Provide superior frontline technical support for onsite and remote users

· Manage on-site IT inventory

· 2-3 years of experience in an Information Technology support

· MacOS, iOS, Windows, printers, and mobile device support experience

Use remote tools and diagnostic utilities to aid in troubleshooting.

Research solutions through internal and external knowledgebase as needed.

College diploma or university degree in the field of computer science and/or 2-5 years equivalent work experience.

Certifications in MSCE or MCP would be an asset.

Knowledge of basic PC computer hardware.

Experience with MS-Windows 10 desktop and server operating systems.

· Participate in knowledge management and creation of knowledge base articles

· Daily utilization of IT ticketing system for incident and request management

· Provide superior frontline technical support for onsite and remote users

· Manage on-site IT inventory

· 2-3 years of experience in an Information Technology support

· MacOS, iOS, Windows, printers, and mobile device support experience

2+ related production planning experience

Experience in planning in a heavy-industrial environment an asset

Working knowledge of Microsoft Office

Strong communication skills – both verbal and written

Prepare, plan and release production plans

Ensure the timely supply of products and material

4. Prioritize and schedule your work. Escalate problems (when required) to the appropriately experienced technician.

2. Previous related coop experience with Help Desk / Service Desks is a definite asset.

6. Requirement to work a non traditional work schedule.

8. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.

9. Exceptional written and oral communication skills.

14. Proven analytical and problem-solving abilities with a keen attention to detail.