Service Customer Agent Jobs

1 year call center experience preferred.

Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc.

Responding to chat or email queries from customers with account or technical related questions as needed.

Documenting customer issues in the client system and updating customer information.

Following outlines processes to resolve customer technical issues, or complaints, in a timely manner.

Additional duties as needed, to be discussed during your interview.

Have worked in customer service, sales, or call centers before; or have translatable experience from other industries

Répondre aux appels entrants avec un haut niveau de professionnalisme et de précision

Envoyer et assister les services d'urgence pour les véhicules impliqués dans des accidents

Guider les clients dans l'installation et l'utilisation des applications incluses

Soutenir d'autres fonctions diverses incluses dans le service

A diverse, supportive, and encouraging work environment, our goal is to help our agents shine and succeed to their fullest potential!

Strong computer skills and experience with computer databases (mouse, keyboarding, opening/closing programs, locating files, installing/uninstalling programs, updating software, basic troubleshooting)

Provide potential donors with a high level of customer service by demonstrating a professional manner, discipline and strong organizational skills

6+ months of experience in customer service and/or a call centre environment

Disciplined and organized self-starter who can succeed in a fast-paced, high volume call environment, while being able to manage multiple tasks

Work from the comfort of your own home

Employee & Family Assistance Program

Product Knowledge: Develop a deep understanding of our service and its benefits. Stay updated on industry trends and competitive offerings.

Inbound Request Management: Effectively handle all incoming requests via phone or social media/email/google.

Qualification and Consultation: Engage with potential customers to identify their needs, answer questions, and provide tailored solutions based on their requirements.

Customer Nurturing: Track and manage patient profiles in customer relationship management system, ensuring timely follow-up and accurate documentation of interaction activities.

Collaboration: Collaborate with the sales team, marketing department, and technical experts to provide seamless customer experiences and drive revenue growth.

Previous experience with phone based sales including customer service or sales roles, preferably in the medical or diagnostic imaging field.

A minimum of two years of relevant experience

For vacant positions available in Quebec, please note that knowledge of French is required.

The work arrangement for the position is hybrid work

Temporary work: scheduled to end on July 26, 2024

Number of jobs available: 2

Attestation of College Studies in a related field

Strong computer skills and experience with computer databases (mouse, keyboarding, opening/closing programs, locating files, installing/uninstalling programs, updating software, basic troubleshooting)

Provide potential donors with a high level of customer service by demonstrating a professional manner, discipline and strong organizational skills

6+ months of experience in customer service and/or a call centre environment

Disciplined and organized self-starter who can succeed in a fast-paced, high volume call environment, while being able to manage multiple tasks

Work from the comfort of your own home

Registered Pension Plan (100% Employer-paid) once eligibility criteria are met

Have worked in customer service, sales, or call centers before; or have translatable experience from other industries

Fournir un service à la clientèle de premier ordre à chaque interaction avec les clients

Répondre aux appels entrants des clients pour les aider à effectuer des réservations une fois qu'elles ont été achetées

Résoudre les problèmes liés à l'accès aux billets et à la navigation sur le site web

Répondre aux questions concernant les informations sur les billets ou aux questions générales sur les réservations

A diverse, supportive, and encouraging work environment, our goal is to help our agents shine and succeed to their fullest potential!

Basic knowledge of mechanics (training provided by the company)

Competitive salary with opportunities for advancement

3 weeks off in your first year

Answer incoming calls and e-mails (mostly in English)

Mastery of the Office suite

A strong ability to work in a team

Able to prioritize with proven time management skills and adaptable to a changing business environment.

Assists the team and management with projects and tasks as needed.

Perform any other duties as requested by management

Able to embrace change, manage responsibilities and create efficiencies.

Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards.

Minimum of 1-year experience in a Call Center environment or comparable Customer Service experience.

Active listener with flexibility to modify approach and adapt to customer needs Preferred Skills and Experience

Knowledge of Windows, Mac, or Linux operating systems

Experience working with Windows, Mac, or Linux operating systems

Experience modifying approaches and adapting to customer needs

You are tech-savvy (Experience using Mac, familiar with online booking tools, and can operate with several tools at the same time)

You have multitasking abilities and are capable of handling high volumes of enquiries

Flexibility: Hybrid work environment - Work from home and our beautiful office

Experience our world-class adventures firsthand and explore new destinations using our travel credit system.

Extended health care benefits through SunLife

All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email.

Provide information on recruitment, training, performance management, overtime and timesheet approval for Customer Service Agents.

Excellent written and verbal communications skills.

First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.

Sound analytical thinking, planning, prioritization, and execution skills.

Free Health and Dental Benefits for Part Time Employees.

Extended Health and Dental Benefits for Full Time Employees with minimal premiums.

Effectively communicate with management and cross-functional teams to ensure the timely completion of all requests within company-stated Service-Level Agreement.

Maintain knowledge of and adhere to all organizational policies including but not limited to, data, security and health & safety polices.

Core duties and responsibilities include the following. Other duties may be assigned.

Excellent communication skills - verbal and written fluency. French and/or Spanish is an asset.

Students/Graduates of the RPA/RPAA and Professional Mortgage courses programs are highly desired.

Must be available to work a variety of shifts between 8am–9pm Monday to Friday and occasional weekends (Saturday 12pm-4pm).

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options