Senior Vip Deskside Support Analyst Jobs in Manitoba

Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.

Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.

Skills and qualifications, you’ll bring:

Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills

Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.

A college or University education within Electronics or Computer Science or in progress of obtaining

Knowledge of incident and problem management tools including Cherwell

Experience supporting users with remote support tools such as Logmein Rescue

Strong Windows 10 OS knowledge

Strong knowledge of Active Directory and O365 Azure AD

Knowledge of PowerShell scripting policies

Experience supporting Office Suite of products including O365

Relevant Skills and Qualifications: Experience in IT support, knowledge of Windows and Mac OS, and experience with remote support tools

Technical Support: Knowledge of hardware and software, and experience in troubleshooting

Analytical Skills: Ability to analyze and solve complex technical problems

Customer Support: Excellent customer service skills and the ability to communicate effectively with end users

Communication: Strong verbal and written communication skills

Troubleshooting: Ability to troubleshoot and resolve technical issues

Excellent analytical skills with an ability and experience interpreting and present data to senior management

Monitor team performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements

3-4 years in a team management position preferred

Manage and retain a small portfolio of High Value Players

8+ years' experience in high end customer service field preferred

Online gaming industry experience essential