Remote Client Care Supporter Jobs

Must demonstrate project management experience in planning and organizing data from various sources into concise, relevant information

Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations

Ability to prioritize with good time management skills

Associates Degree or equivalent education and experience.

Actively manages all service activation elements of customer orders from order entry through service “turn up.”

5+Years related experience or equivalent

A bachelor’s degree, college diploma or equivalent post-secondary education in a subject such as Psychology strongly preferred (or similar work experience)

Required Experience, Skills & Competencies:

Preferred Experience, Skills, & Competencies:

Manage and respond to requests for information: 30%

Take on other responsibilities as requested: 5%

2+ years of previous interactive customer service experience

***Please do not apply without any prior Agency Recruitment experience.

● Minimum of 3 years’ experience in a Recruitment Agency environment, ideally 5+ years recruiting.

It would be GREAT if you had experience:

● Developing yourself and your skills

A T T E N T I O N

Things you NEED to bring:

***Please do not apply without any prior Agency Recruitment experience.

● Minimum of 3 years’ experience in a Recruitment Agency environment, ideally 5+ years recruiting.

It would be GREAT if you had experience:

● Developing yourself and your skills

A T T E N T I O N

Things you NEED to bring:

Assess clients' financial situations and provide guidance on debt management and budgeting

Opportunity to make a difference in people's lives by helping them with their finances

Competitive salary and benefits package

Comprehensive training and supportive work environment

Opportunities for career growth and development within the organization

Chance to work with a diverse and dedicated team

Bachelor's degree or commensurate combination of education and experience

Collaborate with development, product management, and customer onboarding functions in order to care for customers efficiently and effectively

1-3 years experience in a technical support function

Familiarity with helpdesk ticketing system (ZenDesk experience is a plus)

Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications

Self-starter with solid organizational and planning skills

Answer calls from internal clients belonging to the Account Management or Business Development departments and provide the information requested.

A bachelor’s degree, college diploma or equivalent post-secondary education in a subject such as Psychology strongly preferred (or similar work experience)

Required Experience, Skills & Competencies:

Preferred Experience, Skills, & Competencies:

Manage and respond to requests for information: 30%

Manage emails from internal clients, eg Regional Clinical Directors, and respond promptly and professionally.

**PLEASE DO NOT APPLY WITHOUT HAVING ANY PRIOR AGENCY RECRUITING EXPERIENCE**

At this time, we are NOT looking for a Talent Acquisition/Manager candidate***

● Minimum of 3 years’ experience in a Recruitment Agency environment, ideally 5+ years recruiting.

It would be GREAT if you had experience:

● Developing yourself and your skills

A T T E N T I O N

Starting wages are between $17 - $21 CAD per hour, based on experience and education

Help, support and care for our customers through quality conversations and customer service experiences

Proven history of strong service attitude (volunteer experience, passion projects, etc)

Exceptional service skills including active listening, written and verbal communication skills, and a professional phone voice

Proficiency with computer skills and strong typing skills

Experience working in healthcare (CNA, PCA, Nurse, etc.)

A minimum of 2 of digital media experience in a client facing role

Strong knowledge of digital campaign metrics and goals (i.e. - CTR, CPA, etc.)

Experience managing client communication and expectations in a deadline-driven environment

3rd party reporting / tagging experience preferred

Experience working in Salesforce preferred

Act as single point of contact for daily client communication

3+ years of Account Management experience in Staffing Industry

Bachelor's degree or equivalent combination of education and experience

Works directly with clients, project team and business leaders to identify analytical requirements

May manage client relationship or components of a relationship; responsible for ensuring client satisfaction.

3+ years of Client Facing experience

3+ years of Staffing experience

Support account stability and ensure client retention through excellent customer service and exceptional communication skills

A minimum of 2 years of digital media experience in a client facing role. Preferably in Retail Media

Strong knowledge of Omni-channel KPI’s and goals

Superior communication (written and verbal) and presentation skills

Managing the day-to-day relationships with our retail clients to ensure we exceed their goals and expectations

Build strategic RFP responses with a solutions-driven and consultative approach

Minimum of 5+ years relevant experience and minimum 3 years consulting and/or project management experience.

Business Analysis and Project Management work experience required. CBAP or PMP designation is an asset.

Strong analytical, problem solving, planning, organizational and time management skills.

One time allowance to set up your office for remote first employees

Access to a learning platform and educational assistance support

Writes Statements of Work (SOWs), requirements analysis, impact analysis as required.

Managed Care Subject Matter Expert (SME) for revenue cycle issue identification, root-cause analysis, and resolution.

to join our managed care team.

We are recruiting for a