Part Time Customer Support Coordinator Jobs in Manitoba

Has developed specialized skills or is multi-skilled through job related training or considerable experience

Likely to act as an informal resource for colleagues with less experience

3-5 years' relevant experience required

Performs a wide range of duties relative to the maintenance and processing of personnel records and reports.

Processes HRIS transactions and maintains data according to processes within area of focus

Interacts with and supplies information to job applicants, employees, HR Partners, department heads, insurance providers, and public and private agencies.

Proficient in using customer relationship management (CRM) software and other relevant tools.

Order Management: Process customer orders, track shipment status, and coordinate deliveries to meet customer deadlines efficiently.

Escalation Handling: Manage escalated customer issues, prioritize urgent matters, and escalate problems to higher management when necessary.

Proven experience (5 years) as a Customer Service Coordinator in the Tier 1 automotive industry.

Deep understanding of automotive industry processes, products, and customer requirements.

Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical audiences.

Has developed specialized skills or is multi-skilled through job related training or considerable experience

Likely to act as an informal resource for colleagues with less experience

3-5 years' relevant experience required

Maintain files, documents and system/database data, and produce scheduled and/or requested reports

Follow standard procedures in conducting assigned processes. Complete all necessary steps, documentation, systems entry, and filing to ensure proper completion.

Assist in the flow of information and documentation to facilitate internal coordination, and make recommendations for improvements.

Manage and monitor customer communication channels: Email, Live Chat, Phone, Text Message, Facebook

Manage review platform, Okendo: Contact customers who leave negative reviews and resolve product-related issues.

Experience with customer relations and experience within e-Commerce

Experienced at selling and upselling to customers

Strong communication and interpersonal skills

Flexible working arrangements; hybrid work environment - work from home

In the next 12 to 18 months, you’ll become highly proficient in solving inquiries and providing an amazing support experience.

The ideal candidate has previous front-line customer service experience.

Post-secondary education is considered an asset.

Hiring manager: Manager, Customer Support

Location: Fully remote within Canada

Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Attend educational seminars to improve knowledge and performance level

Complete sales appointment data entry including opportunity creation, scheduling and record all conversations in our customer database in a comprehensible way

Utilize geographic mapping systems and sales skill set documentation as needed when scheduling sales appointments

Utilize company’s knowledge databases to find information

Previous Sales and/or call centre experience required

Strong computer skills and an intermediate level understanding of MS Office, Excel, and Outlook, Salesforce