L1 Hpe Nonstop Support Analyst Jobs

L1/L2 Technical Support - Bilingual English/French – Mandatory Skills

Fournir un soutien technique de niveau 1, tout en se penchant vers le niveau 2;

Expérience dans l'imagerie d'ordinateurs portables et de bureau;

Connaissance des appareils Apple (iPhone et iPad) IOS (sauvegarde et restauration);

Soutenir les utilisateurs à distance (téléphone, chat, email et canaux de communication vidéo) au Canada;

Soutenir à la fois le responsable informatique et l'administrateur système dans la tâche quotidienne.

Technical aptitude; analytical and critical thinking skills

Customer support experience of enterprise software.

Instruct customers in the use of installation, configuration, and user manuals.

Escalate complex or urgent issues as needed.

Provide reasonable workarounds to resolve unexpected results or system limitations.

Use the R.O. Writer ticketing system to record issue, testing, resolution, and administrative tasks.

Experience in account management or service and support. Experience troubleshooting business software products a plus.

Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus.

Service management certifications such as ITIL, AGILE, ISM, COBIT, MOF

Experience with OpenSource software and/or Service Management Tools and Applications (Satellite, Puppet, Zabbix, JIRA)

Manage and administer all IT Operations ticket queues (incidents & requests)

Manage and write Powershell scripts to assist in the automation of day-to-day tasks

1 - 3 years of experience as a Systems Administrator within an IT Operations environment

Experience running and supporting a global 24x7 internet based service or product

Analyze and interpret written business requirements and technical specifications and perform coding to written specifications

Enjoy researching and reviewing new technologies to understand and recommend where these technologies may help solve business requirements

Comprehensive Libro paid benefit package including health, dental, and vision

*Experience in the financial industry and with WBDK is a plus

Libro will provide accommodations to employees with disabilities upon request.

Be someone who can speak the languages we speak: C/C++, .NET, VB, C#, SQL, MVC, ASP.NET, HTML, CSS, JQuery,

Support change management efforts, including communications, stakeholder analysis, and training activities.

Assist project managers with planning, testing, and transitioning from projects to operations to meet business requirements and project objectives.

Ensure timely project completion by conducting stakeholder reviews, securing approvals, and adhering to safety, quality, budget, and timeline requirements.

Bachelor’s degree in Business, Law, Finance, Economics, Engineering, or related discipline

Advanced English skills for professional environment, written and spoken

A minimum eight (8) years of strategic business analysis experience or equivalent.

Experience in account management or service and support. Experience troubleshooting business software products a plus

Analyze customer's business and technical requirements and deliver appropriate solutions.

Provide continuing education to clients on how to effectively use Acumatica products in their businesses.

College Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)

Knowledge of customer service principles and practices are a plus

Strong verbal and written communication skills