Systems Operator – L1 Jobs

Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
We encourage you to apply if your qualifications and experience are a good fit for any of our openings.
Your Role:
Global Relay is looking for a motivated and diligent Systems Operator to join our growing IT Operations team. The successful candidate will be responsible for assisting in operational (day-to-day) support, maintenance and service management of all SaaS compute infrastructure and corporate services. As well as contributing to the on-going evolution of IT Operations by using their scripting knowledge to automate day-to-day tasks.
This individual will work closely within the IT Operations team to continually build, enhance, and maintain high delivery of service excellence.
Your Job:

• Participate or potentially lead the coordination of incident response and resolution activities
• Ability and willingness to work in an environment which requires 24x7x365 support
• Support root cause analysis, investigations, and follow-up on action items
• Provide ongoing operational support and work closely with team members on issue coordination to resolution
• Manage and write Powershell scripts to assist in the automation of day-to-day tasks
• Develop and maintain system use guides, run books, and other operational documentation as needed
• Monitor and review dashboards, logs, and critical alerts to ensure system issues are identified, escalated, and addressed as quickly as possible
• Liaise between IT Operations and Development teams to identify, troubleshoot, diagnose, and prioritize work requests as they arise
• Log and communicate all activities related to planned and unplanned maintenance and incident response items
• Manage and administer all IT Operations ticket queues (incidents & requests)

About You:

• Experience with OpenSource software and/or Service Management Tools and Applications (Satellite, Puppet, Zabbix, JIRA)
• Experience installing, configuring, and administering Linux and Windows operating systems
• Scripting languages such as Python, Ruby, Perl, and/or Bash would be considered an asset
• Experience running and supporting a global 24x7 internet based service or product
• Solid understanding of networking/firewall concepts and their role within an application development environment would be considered an asset
• Service management certifications such as ITIL, AGILE, ISM, COBIT, MOF
• Previous experience working in an environment with formally structured IT Operational processes: ticket triage and management, incident management, change management, problem management, and continuous improvement
• 1 - 3 years of experience as a Systems Administrator within an IT Operations environment

What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are personalized to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.