Mountain Guide Jobs in British Columbia

3+ years’ experience in account management or dedicated customer relationship management/sales role preferred

Manage a book of business of 300+ customers in various vehicle journey lifecycles across 14+ states

Manages and reports on customer escalations or exception cases up to leadership through ownership 

Manage and guide the cross functional partners to ensure timeout customer delivery and exceptional customer service 

Share trends and areas of opportunity within our process to operationally improve our effectiveness and the customer experience

Listen and understand the needs of each owner so that you can deliver a tailored brand experience.

6 months - 1 year of experience

Experience in framing with wood and steel studs, window and door installation, and building envelope work an asset

Drywall experience is an asset.

Experience with woodworking and finishing an asset.

Health, dental and vision benefits.

Work well independently and as part of a team.

Computer skills including working knowledge of MS office.

Effective verbal and written English communication, organization and interpersonal skills is required.

WHMIS training and Occupational Health and Safety Certifications are assets.

Ensuring that all required checks are executed, promptly logged and documented.

Maintaining the building in a safe and operable condition.

Maintaining the building envelope and overseeing the grounds.

Provide educational information in an engaging and fun manner regarding the nature and wildlife in the rainforest

Actively participate in enriching your knowledge of the Capilano’s history and the rainforest

Minimum 1 year of Guest Services experience

Previous experience in public speaking is an asset

Deliver tours that are engaging, informative, and punctual as scheduled and instructed

Follow scheduled daily rotation in an efficient and punctual manner

Exceptional interpersonal, organizational and time management skills

Fair wages determined by skill set and experience

Plan and coordinate work three (3) months in advance, aligning with labour and material requirements.

Manage on-site tools, equipment, and inventory accuracy.

5+ years of working experience in a similar role

Knowledge of Federal/Provincial building codes.

Technical certifications or a combination of equivalent skills and experience.

Excellent organizational skills and time management skills.

Experience working in a trouble ticketing system with detailed note taking skills

Manage department expenses based on revenue.

Excellent troubleshooting, problem solving and analytical skills.

Excellent oral and written communication skills.

Manager training to grow your team and the salon

Incentives and recognition for a job well done

Ongoing training for career growth

Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

Effectively manage recall system and accurately maintain patient database

Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations

Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts

Minimum 1-2 years of administration experience

Clinical background and experience with dental software programs considered an asset