Market Customer Insights Analyst Jobs

Build presentations to clearly articulate insights, while simplifying complex data and processes for various levels of audiences including senior management

Previous experience in similar data or analytics roles an asset

Advanced knowledge of MS Excel, intermediate knowledge of SQL, basic knowledge of Python, R is an asset

Strong communication skills and comfortable collaborating within cross-functional team

Generate meaningful insights to solve business problems, identify new opportunities and drive strategy.

University Degree in Data Science, Computer Science, Statistics, Mathematics, Economics, Engineering, Business or other relevant field

Assess the competitive landscape and gather industry knowledge to drive insights for the Customer Experience and Marketing teams

Provide mentoring, training, development and performance management to team members to help each contributor evolve in their roles

Contribute to the business intelligence body of knowledge, including process diagrams and business continuity plans

A minimum of 5 years experience in analytics with a focus on driving business impact

Experience developing customer segmentation models

Proficiency in querying and analyzing large data sets using SQL; Python knowledge is an asset

Implement and manage governance, reporting, and action-planning framework for Indigo’s Customer Experience Management program

Strong project management capability, ideally including experience building new CRM data environments

Work Experience / Education / Certifications

Build Indigo’s Data Science practice, to drive predictive analytics, product recommendations and price management

Create an environment where technical skills can be shared among team members

10+ years of demonstrated experience in advanced analytics, data science, data-driven marketing, digital analytics, preferably in retail or consumer goods

Manage ongoing QA and accuracy of all data collection with research vendors.

Monitor and manage ongoing database maintenance, including updates and improvements.

2+ years of experience as a Market Research Data Analyst.

2+ years of experience building data models and in data warehousing.

Strong logic and analytical skills

Advanced skills in Microsoft Office Suite: Excel, Power BI, & PowerPoint

Experience using data management and visualization solutions (tableau, PowerBI)

Must have experience with utilizing multiple data sets/sources for forecasting purposes – including market research, IQVIA, epidemiology, publications, etc.

3 +years of Canadian forecasting and analytics experience within pharmaceutical/biotech industry

Effective written and oral communication skills.

Demand forecasts for key products Monitor and track performance against monthly demand forecasts.

Revise and update forecast models on a quarterly basis

We offer hybrid and remote working opportunities.

Strong technical aptitude and/ or knowledge of customer sentiment systems

3-5 years related work experience in CX or Customer Success

Level 1 certification in Qualtrics platform essentials minimum (Expert certifications an asset)

Previous experience with the Salesforce or ServiceNow platform an asset

Excellent communication and presentation skills

Excellent verbal and written communication skills in English

Excellent organizational skills, attention to detail and ability to work independently

Experience in digital marketing or e-commerce

Experience with A/B testing and other testing metrics

Strong presentation and negotiation skills

Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders

Build and maintain a knowledge database

Experience in Corporate Wellness, Mental Health, Wellbeing and digital platforms is an asset

Interpersonal skills oriented toward listening, collaboration, teamwork and resiliency

Conduct market intelligence and research across a wide range of market segments

Procure and analyze internal and external data sources, including primary and secondary research

Contribute to communications, reports and presentations showing key trends and summarizing complex research findings into short and clear actionable insights

Education specific to analytical discipline; economics, statistics or business strongly preferred - working experience will be considered

5+ years experience in analytics and or customer insights, related Heavy Equipment Industry is required

Liebherr product & process knowledge considered a strong asset

Proficient or experienced utilizing BI reporting

Strong communication skills, ability to effectively present complex information in a clear and concise manor

Comprehensive benefits and employer paid premiums from day one

Strong organizational and time management skills to prioritize a diverse workload

Experience in financial services, specifically life insurance and/or wealth management preferred

Product support: accountable for delivering market insights/competitive intelligence research and analysis to support on-going product development and management activities

3+ years of relevant experience in an analytical/ insights/ competitive intelligence role

Strong research, contextualization, and analytical skills

Knowledge of or has the aptitude to develop an understanding of insurance/wealth products

Leverage project management skills to keep initiatives on track both for timelines and budget requirements

Knowledge and experience with Qualtrics XM to program and administer surveys

Computer literacy and familiarity with database management

knowledge and experience with Qualtrics XM to program and administer surveys

Plan and manage research and analysis on credit union members to provide insights and direction for tactical implementation of corporate strategies

Knowledge of research methodologies and strategic marketing principles