M365 Support Manager Jobs

· Rigorously document and manage issues using our tracking system, with a sharp focus on clarity and detail.

· Offer "Smart Hands" support for AV, Telephony, and Network teams.

Demonstrable experience in intricate installs, moves, adds, and changes of computer equipment.

Strong written and verbal communication capabilities, complemented by the ability to take detailed notes.

Aptitude to prioritize and manage tasks effectively under pressure.

A+ Certification would be a distinct advantage.

Organizational skills to manage effective escalation within different Microsoft departments.

Delivering a high-quality customer and partner experience through timely and effective resolution of customer’s issues in the quickest way possible.

Stepping up to take on challenges by acting as Crisis Manager in catastrophic outage situations.

Une certification ITIL et PMP est souhaitable.

7+ years technology industry, customer service, or related experience

OR Bachelor's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience

Time management is critical as you work efficiently across various clients, projects and industries with varying scopes and complexity simultaneously.

Experience with M365, SharePoint (on-prem/Online), Azure AD, IaM, Microsoft Purview, Information Protection & Governance Configurations, eDiscovery, Retention/Disposition, and Sensitivity Labels experience.

Experience working in a client-facing role in various industries and businesses; experience with Agile methodologies and user-centric design is a plus.

Minimum of 5 years of experience in consulting or cloud solution delivery.

Experience with Microsoft Viva a plus.

Experience with Power Platform a plus.

Minimum four (4) year degree in Computer Science, Management Information Systems Experience with PowerShell, M365 migrations/implementations

Experience in change management processes for M365

1 of the following certifications is required: Enterprise Administrator Expert, Teams Administrator Associate, Messaging Administrator Associate

Minimum of (5) years of experience M365 and Azure configuration, maintenance

Minimum of five (5) years of experience leading initiatives, creating user-impacting processes, and creating Administrator-grade documentation

Experience implementing governance configurations in M365/AAD

Minimum four (4) year degree in Computer Science, Management Information Systems

1 of the following certifications is required: Enterprise Administrator Expert, Teams Administrator Associate, Messaging Administrator Associate

Minimum of (5) years of experience M365 and Azure configuration, maintenance.

Minimum of five (5) years of experience leading initatives, creating user-impacting processes, and creating Administrator-grade documentation.

Migrating users from Steam Classic to Modern.

Creation of Access Reviews for Privileged Accounts in AAD (Azure Active Directory), including a process document and configuration document.

10+ years experience in L1 and L2 technical support

Experience with M365 integration and migration as a result of company acquisitions

Experience with Microsoft Security best practices and assessments

Plan and execute on M365 migration from acquired companies including Office, Outlook, Teams, OneDrive, Sharepoint

Review security and M365 configuration, identify gaps and best practice recommendations

Leverage BitTitan to execute on migration

Experience with service management (ticketing system) tools.

5+ years as a software developer and/or managing in a development environment with experience in a customer-facing role.

Experience in the technology and/or healthcare industry, preferred.