Information Technology Account Manager Jobs in Ontario

Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.

Excellent leadership and team management abilities, fostering a collaborative and high-performance work environment.

Provide guidance, mentoring, and performance management to team members. Adheres to Corporate Employment Equity objectives.

Develop and execute a strategic vision for enterprise application development and management, aligned with the organization's business objectives.

Education Assistance Program/ Tuition Reimbursement

Collaborate with business stakeholders to gather requirements and translate them into technical specifications for development teams.

Strong knowledge and experience in help desk management, cyber security, and system administration.

Minimum of 5 years of experience in IT management + people management

Provide overall management and leadership to the help desk, cyber security, and system administration teams.

Develop and manage the IT budget, track expenses, and provide regular reports to senior management.

Solid understanding of IT governance, risk management, and compliance standards.

Evaluate and select IT vendors and service providers, negotiate contracts, and manage vendor relationships to ensure quality service delivery.

Experience administering workflow management tools (e.g., Asana, Jira, Smartsheet, Microsoft Planner) and infrastructure monitoring and ticketing systems

Knowledge of enterprise resource planning and customer relationship management systems

Certification in information security, service management, project management or cloud computing

Knowledge of enterprise content management systems such as M-Files and SharePoint

Manages third-party technology providers and consultants where specialized skills are required for technology projects or maintaining daily operations

Bachelor’s degree or diploma in computer science, management information systems, information technology, engineering or a related discipline

Knowledge and experience in cross-functional management methods and techniques.

5 years of management experience

Interface with technical personnel for complex customer problems and provide accurate reports and metrics to management on project status and budget.

Manage the daily activities of the service desk team, coordinating with the Service Coordinator and Project Coordinator.

Professional IT Certifications: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Watchguard, Kaseya VSA, Cisco CCNA, or VMware VCP.

5 years of IT or related experience.

Experience with use of helpdesk ticket intake management systems as an asset

Strong knowledge of Microsoft Active Directory, DNS, DHCP, and Group Policy management essential

Proficiency in project management delivery concepts a strong asset

Manage and co-ordinate technical resources for the delivery of IT services

Strong skill set in communicating complex technological information and ideas in relatable terms

Demonstrated knowledge in server and desktop virtualization