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Incident Manager Jobs

Incident Process Manager Jobs
By TEEMA At Vancouver, British Columbia, Canada
· 5 years’ demonstrable experience in Incident & Request Management
· Excellent stakeholder management skills
· 2 years’ experience or equivalent knowledge in the area of IT infrastructure
· Strong IT infrastructure knowledge; proven root cause analysis skills
· 3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool
· Fluent knowledge of ITIL v3 or 4
Major Incident Manager Jobs
By Teema Solutions Group At Vancouver, British Columbia, Canada
· 5 years’ demonstrable experience in Incident & Request Management
· Excellent stakeholder management skills
· 2 years’ experience or equivalent knowledge in the area of IT infrastructure
· Strong IT infrastructure knowledge; proven root cause analysis skills
· 3 years’ Major Incident Coordinator experience and using ServiceNow or equivalent ITSM tool
· Fluent knowledge of ITIL v3 or 4
Incident Manager- Vancouver Jobs
By GeoComply At Vancouver, British Columbia, Canada
Be on call as part of the Incident Management rotation.
Develop postmortems and handoff to problem management to complete RCA and problem resolution.
Report incident metrics and statistics to management on at least a monthly basis.
Maintain our knowledge base of Known Issues and Incident corrective measures for service restoration and workarounds.
Experience managing responses to incidents, including front-line analysis and escalation.
Strong organizational, coordination and mediation skills to drive decision-making.
Product Manager (Monitoring, Incident Management & Mobile) - Remote Canada
By Uptime.com At Toronto, Ontario, Canada
Experience as a Product Manager at a fast-paced company focused on SaaS preferably in the observability, monitoring and incident management space.
Experience with SaaS monitoring, observability and Incident Management is a plus.
Managing requirements for Mobile applications to ensure alignment with our core product capabilities.
Experience with prioritization and problem solving skills in a highly competitive environment.
Professional development opportunities to further skills and knowledge.
Manage projects from ideation through to completion closely collaborating with Engineering, Product Marketing, Support & QA Teams.
Incident Investigator Jobs
By MatchaTalent At Calgary, Alberta, Canada
Have excellent communication skills in English with peers as well as members of management.
Have ten years of experience investigating high consequence (major) industrial incidents.
Investigate industrial incidents, especially ones with high consequences and understand the hazards related to industrial facilities and their relevant controls.
Identify, preserve, and examine incident evidence using widely accepted forensic science principles.
Support investigation teams by ensuring proper investigation techniques are understood and used.
Conduct thorough investigations using appropriate investigative tools for the incident in question.
Critical Incident Specialist - Hybrid
By LifeWorks (acquise par TELUS Santé | acquired by TELUS Health) At Vancouver, British Columbia, Canada
Flexible benefits plan that fits your individual and/or family needs, eligible as of first day of employment
Master’s Degree in Counselling, Psychology, Social Work
Registration with Professional College or Association;
Four weeks of vacation and two well-being days
Paid professional development days and clinical supervision to support your growth;
Pension plan to help you reach your retirement goals;
Senior Director, Incident Response
By CIBC At Toronto, Ontario, Canada
You can demonstrate experience in- incident management and incident response in cybersecurity, fraud, or physical security including management roles.
You're an exceptional problem solver- You creatively develop unique approaches and solutions that are necessary to address complex problems.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What You Need To Know
Onsite- Incident Manager -Edmonton
By Compucom At Calgary, Alberta, Canada
Keeps Field Services Management up to date on continuing challenges and issues that may impact SLA's or Customer Satisfaction
Maintains sound knowledge and understanding of current methodologies, geographies, supporting teams, services and tools
High School Diploma or equivalent education preferred
Minimum 3 years experience in related field
Strong verbal and written communications skills especially with end users in retail, healthcare, and financial lines of business
Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor cases
Cyber Incident Project Coordinator
By CYPFER At Canada

CYPFER is hiring a project coordinator in our Ransomware advisory and settlement division. The role requires a highly organized and methodical individual to support Ransomware advisory and settlement ...

Are you looking for an exciting opportunity to manage and coordinate the resolution of critical incidents? We are looking for an experienced Incident Manager to join our team and help us ensure that our systems and services are running smoothly. You will be responsible for leading the investigation and resolution of incidents, as well as providing guidance and support to our teams. If you have a passion for problem-solving and a drive to ensure the best possible customer experience, this could be the perfect role for you!

Overview An Incident Manager is responsible for managing and resolving incidents that occur within an organization. They are responsible for ensuring that the incident is resolved in a timely and efficient manner, and that the organization is able to recover from the incident with minimal disruption. They are also responsible for communicating with stakeholders, providing updates on the incident, and ensuring that the incident is properly documented. Detailed Job Description An Incident Manager is responsible for managing and resolving incidents that occur within an organization. They are responsible for identifying the root cause of the incident, developing a plan to resolve the incident, and ensuring that the incident is resolved in a timely and efficient manner. They are also responsible for communicating with stakeholders, providing updates on the incident, and ensuring that the incident is properly documented. They must also ensure that the organization is able to recover from the incident with minimal disruption. Job Skills Required
• Excellent problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple tasks
• Ability to work independently and as part of a team
• Knowledge of incident management processes and procedures
• Knowledge of IT systems and infrastructure
• Knowledge of IT security best practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT incident management
• Experience with IT service management tools
• Experience with IT security best practices
• Certification in ITIL or related field
Job Knowledge
• Knowledge of incident management processes and procedures
• Knowledge of IT systems and infrastructure
• Knowledge of IT security best practices
• Knowledge of IT service management tools
Job Experience
• 5+ years of experience in IT incident management
• Experience with IT service management tools
• Experience with IT security best practices
Job Responsibilities
• Identify the root cause of the incident and develop a plan to resolve it
• Communicate with stakeholders and provide updates on the incident
• Ensure that the incident is resolved in a timely and efficient manner
• Ensure that the organization is able to recover from the incident with minimal disruption
• Document the incident and ensure that all relevant information is captured
• Monitor incident resolution process and provide feedback
• Ensure compliance with IT security best practices