Housing Support Coordinator Jobs

Language Requirement: English and Japanese

Educate clients about the range of housing options available through Vanmates and tailor recommendations to their requirements.

Provide accurate information about properties, rental rates, lease terms, and any additional services offered.

Collaborate with the Vanmates team to maintain up-to-date knowledge of available properties and market trends.

Fluent in English (both written and spoken) is a requirement.

Previous experience in sales, customer service, or a related field is advantageous.

Coordinate applicant intake, waitlist management, complete applicant reference checks.

Competency in Yardi Property Management software.

Grade 12 or high school equivalent, plus one-year business course with two years' related experience.

Excellent organizational skills, with the ability to establish priorities.

Strong attention to detail and ability to manage deadlines.

Effective interpersonal skills when dealing with co-workers, tenants, contractors, vendors, and the public.

Must have over one (1) year of experience in a Social Services setting;

Must have operating knowledge of computer systems/programs including the Microsoft Suite of Products such as Word, Excel and Outlook;

Only those applicants selected for an interview will be acknowledged

We offer a smoke-free office environment

Will meet with clients at the respective Rest Home locations to complete required applications and/or to obtain updated status/changes;

Identifying client needs and making appropriate referrals;

Proven experience in project coordination, program management, or a similar role.

2+ years experience in a relevant field or equivalent practical experience.

Exceptional communication and interpersonal skills, with the ability to engage diverse audiences effectively.

Strong organizational abilities, detail-oriented, and capable of multitasking in a fast-paced environment.

Proficiency in CRM systems, data analysis, and reporting tools.

Familiarity with PR and media relations strategies is an advantage.

Experience using databases, information management systems and statistical software, such as Microsoft Power BI, will be considered an asset;

Must have experience and ability to manage multiple projects, competing priorities and maintain appropriate confidentiality levels;

Accreditation through Certified Property Management (C.P.M.) or the Institute of Housing Management (I.H.M.) will be considered an asset;

Must have excellent written and verbal communication skills;

Must have experience in managing relationships with corporate and community partners;

Must demonstrate political acuity and be able to integrate this skill into the position’s activities;

Forwarding any complaints to the appropriate manager

Provide clerical/administrative support to Property Managers such as: drafting correspondences, answering phone calls, coordinating meetings, arranging travels

Working with and coordinating the Property Managers to ensure campaigns are generating enough traffic, and events are set in place.

Support marketing manager in organizing various projects

PLEASE ONLY APPLY IF REQUIREMENTS ARE MET

Legal Card Audits / LTB Eviction Summaries/Reports

Extensive working knowledge of MS Office Professional and strong computer skills

What your benefits will be - After a 90-day waiting period, will be enrolled in health care benefits plan

Assists with coordinating and/or compiling accurate and comprehensive regular and special statistical reports to meet organization and LHIN/Ministry requirements

Creates monthly staff schedules for each program in Supportive Housing in consultation with Manager or Director

Assists Managers in maintaining an appropriate pool of relief staff

Conducts interviews in collaboration with Managers for relief staff

Demonstrated expertise in utilizing CRM systems for efficient and accurate client data management is an asset;

Collaborates with the BC Settlement & Integration staff to provide 1:1 information and orientation to clients on tenancy rights and responsibilities;

Demonstrated recent experience in providing individualized advice, support, information, and guidance to newcomers related to housing;

Extensive knowledge of social housing systems, housing programs and providers and housing advocacy organizations in the Lower Mainland;

Experience working with individuals who experience barriers to housing is an asset;

Experience with outreach and community engagement is an asset;