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Field Technical Support Engineer Jobs in British Columbia

Technical Support Engineer (Equest)
By BCJobs At Vancouver, British Columbia, Canada
Provide recommendations to management to improve operations and customers services.
Work with the Service Coordinator and Customers, informing them of issues they may experience and the necessary corrective actions.
Give training to increase service technician knowledge.
Minimum of 5 years of experience in servicing, troubleshooting, installing and maintaining critical power equipment.
Minimum of 3 years of experience reading and deciphering electronic schematics and troubleshooting electronics to the component level.
Be the technical specialist regarding critical power equipment for the Canada.
Technical Support Engineer F/M/X
By TEHTRIS At Vancouver, British Columbia, Canada
You will work in remote or in a coworking.
You will also be responsible for the administration of the solution.
TEHTRIS is a French company with an international reach and expert in cybersecurity since 2010
What if you joined us to contribute to cyber peace in the world?
responsible for the administration of the solution.
technical support to your clients
Senior Technical Support Engineer
By Expeto™ At British Columbia, Canada
•6+ years of SaaS and Cloud software customer support experience, preferably to worldwide customers
•Strong Linux networking knowledge, including supporting Linux based applications
•Knowledge of REST API’s and basic browser debugging (network calls, statuses, etc.)
•Working knowledge of scripting (BASH, Python) is beneficial
•Experience with deploying and troubleshooting highly scalable systems
•Network troubleshooting and enterprise platform experience
Technical Support Engineer Jobs
By DarkVision At North Vancouver, British Columbia, Canada
Participate in the release management process by reviewing and testing software deployments.
Quality Assurance and Release Management
Document and maintain knowledge base articles and troubleshooting guides for quick issue resolution and knowledge sharing.
Post secondary education in computing science, engineering, IT, or a related field.
Experience providing technical support to a wide range of technical and non-technical users.
Strong troubleshooting and problem-solving skills, with the ability to analyze complex systems and identify root causes.
Technical Support Engineer/ Field Application Engineer
By Ubiik Inc. At Vancouver, British Columbia, Canada
Excellent programming skills for building validation, configuration, and management tools
Experience in cloud and SIM management platforms for LTE business is a plus
3+ years of experience in LTE-M/NB-IoT system engineering, with expertise in LTE-M/NB-IoT modules and base stations
Experience in technical demonstrations to corporate clients
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and customers
Hands-on experience with LTE network testing tools and software, such as protocol analyzers, test equipment, and RF measurement tools
Technical Support Engineer Jobs
By Calabrio, Inc. At Vancouver, British Columbia, Canada
Experience with operating a Workforce Management platform
Provide technical assistance to Calabrio customers using Workforce Management or DX
Provide status to the Calabrio management, the customer, Calabrio sales and external system providers support staff as necessary
Utilize remote secure access technologies such as VPN and WebEx to diagnose and resolved customer issues
Employ methodical problem resolution techniques to remotely diagnose hardware and operation system end applications using diagnostic utilities
Experience with Microsoft SQL Server, basic queries

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Field Technical Support Engineer to join our team and provide on-site technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing technical advice and guidance. If you are passionate about technology and have a strong customer service focus, then this is the job for you!

Overview:

Field Technical Support Engineers provide technical support to customers in the field. They troubleshoot hardware and software issues, install and configure systems, and provide customer training and support. They also provide technical advice and guidance to customers and colleagues.

How To Become an Field Technical Support Engineer:

To become a Field Technical Support Engineer, you will need to have a degree in computer science, engineering, or a related field. You should also have experience with hardware and software troubleshooting, customer service, and technical support.

Field Technical Support Engineer Skills:

• Troubleshooting hardware and software issues
• Installing and configuring systems
• Providing customer training and support
• Providing technical advice and guidance
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of computer networks and systems

What is Field Technical Support Engineer Knowledge?

• Knowledge of computer hardware and software
• Knowledge of computer networks and systems
• Knowledge of customer service principles
• Knowledge of troubleshooting techniques
• Knowledge of technical support processes

What is Field Technical Support Engineer Responsibilities?

• Troubleshoot hardware and software issues
• Install and configure systems
• Provide customer training and support
• Provide technical advice and guidance
• Respond to customer inquiries
• Monitor system performance
• Maintain customer records
• Document technical issues

What is Field Technical Support Engineer Experience?

• Previous experience in a technical support role
• Experience with hardware and software troubleshooting
• Experience with customer service
• Experience with technical support processes

What is Field Technical Support Engineer Qualifications?

• Degree in computer science, engineering, or a related field
• Certification in technical support

Field Technical Support Engineer Education:

• Bachelor’s degree in computer science, engineering, or a related field
• Certification in technical support

Tools to Help Field Technical Support Engineer Work Better:

• Remote access software: Allows Field Technical Support Engineers to access customer systems remotely to troubleshoot and resolve issues.
• Automation software: Automates routine tasks, such as system configuration and customer support.
• Monitoring software: Monitors system performance and alerts Field Technical Support Engineers of any issues.
• Knowledge base software: Stores technical information and customer records for easy access.

Good Tips to Help Field Technical Support Engineer Do More Effectively:

• Stay up to date on the latest technologies and trends.
• Develop strong problem-solving skills.
• Develop strong communication and interpersonal skills.
• Develop a customer-centric approach.
• Develop a strong understanding of customer needs.
• Develop a strong understanding of technical support processes.

Common Field Technical Support Engineer Interview Questions:

• What experience do you have in technical support?
• What hardware and software do you have experience with?
• How do you troubleshoot hardware and software issues?
• How do you provide customer training and support?
• What customer service principles do you follow?
• How do you handle customer inquiries?
• What techniques do you use to monitor system performance?