Ecommerce Technical Support Jobs

Other technical support activities assigned by the Team Lead/Management.

Experience and working knowledge of the lifts and elevators is an asset

Must have at least 3-4 years customer service experience

Knowledge of mechanical aspects in terms of manufacturing e.g. reading blueprints, troubleshooting, customer service preferable.

Knowledge of electronics, component identification, troubleshooting, understanding basic circuits is an asset

Strong interpersonal and teamwork skills

Supports Manager in leading, coaching and developing the installation team.

Staying up to date on product knowledge, process, etc.

Manages daily tasks (lunches, phone schedules, Back Office and general daily tasks)

Minimum 1-year experience in customer service and technical support, in call center

Organized, Multi tasks & call control skills.

Answers technical inquiries received from external and internal installers and customers through telephone or emails [during normal business hours]

Direct proposal management experience in high-tech industry is preferred.

APMP (Association of Proposal Management Professionals) certification is an asset.

Assist in owning the management of multiple proposals and their lifecycles, with a focus on project management and quality assurance.

Advise management on proposal matters.

Experience in technical writing proposals for education or other key verticals an asset.

Simultaneously manage multiple RFP responses on tight schedules and under elevated pressure.

Experience with AWS technology, including using compute, networking, storage, and database AWS services as well as AWS deployment and management services

Become a technical product knowledge expert on our platform with guidance from our team members.

2+ years of experience in technical customer support

Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc.)

Can meet customers where they are in terms of a technical knowledge standpoint.

Medical, dental, and vision benefits for you and your dependent(s)

Experience working with Customer Relationship Management (CRM) tools

Excellent customer service skills and experience working in a support organization

Experience working with wireless providers

Responsibilities Of This Position Include

First line of customer support

Respond to customer requests for support via ticket and phone

Ability to develop strong and positive relationships with staff, management, and clients.

Minimum 2-3 years of experience in a related work environment

Working knowledge of .net environment, Web Services and SQL 2005/2008 databases.

Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.

Strong written and verbal communication skills required to communicate at all levels of the organization.

Group health benefits including disability and life insurance.

·Customer relationship management: Maintain a positive and professional relationship with customers, ensuring their satisfaction with our services and solutions.

·Escalation management: Identify and escalate complex technical issues to senior technicians or appropriate teams, ensuring timely and effective resolution.

·Problem-solving skills: Strong analytical and problem-solving abilities to diagnose and troubleshoot technical issues independently or collaboratively.

·Time management: Ability to prioritize and manage multiple tasks effectively, meeting deadlines and maintaining attention to detail.

·Remote support: Utilize remote access tools to troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their operations.

·Knowledge base development: Contribute to the creation and maintenance of technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles.

Provide Customer education where needed due to gaps in networking, product knowledge etc.

Follow up on technical cases including proper escalation and management of the case until case closure.

Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education

Deep working knowledge of operating systems -- Windows, OSX, Linux

Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.

● Excellent problem-solving and time-management skills

Job Experience: 0 - 5 years

● Excellent verbal and written communication skills

Benefits of this Internship Include:

● You gain real-world work experience at an internationally reputable high-tech company.

● Learn real-world knowledge, work ethics, and team spirit.