Customer Technical Support Engineer Jobs

Strong organizational and time management skills to handle multiple priorities and meet deadlines.

Diagnose and troubleshoot complex technical problems reported by customers, utilizing in-depth knowledge of our software platform.

Maintain accurate and detailed documentation of customer interactions, reported issues and their resolutions for knowledge sharing and future reference.

Bachelor's degree in computer science, engineering, or a related field (or equivalent practical experience).

Proven experience in a customer-facing technical support role, preferably in a SaaS environment.

Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical customers clearly and concisely.

4+ years experience in a Technical Support role preferably in FinTech, Financial Management, Accounts Payables or Payments area

Maintain internal documentation and perform knowledge-sharing with team members

Proven experience with databases and high-level SQL queries (SSMS, MongoDB)

Excellent troubleshooting, problem-solving, and analytical skills

Excellent written and verbal communication skills

Take ownership of technical escalations and serve as a focal point for all related teams.

Provide product and process feedback application engineering, product and program management, marketing, engineering, and quality department based on customer feedback.

Training in use of quality management tool such as 8D an 5W’s.

Draft, review and update of technical documents and knowledge-based articles including FAQ’s, manuals and troubleshooting guides.

Relevant education in Electronics, Electronics Technology, or Electrical Engineering or equivalent.

Relevant experience working in a customer-facing technical role.

Effective decision making and problem-solving skills.

·IP and Cloud networking architecture knowledge.

·Experience with Linux and Microsoft Windows Server operating systems.

·Exceptional written, verbal, and interpersonal communications skills.

Guardian Mobility is seeking a Junior Technical IT and Client support person to join our team.

– Provide input into the

Individual who takes initiative and are client-focused.

Manage and address electronic tickets efficiently

2+ years' of technical support experience

Strong written and verbal and troubleshooting skills

Reproduce customer environment and run tests

Liaise between sales team, customer success team, and customers to properly address customer problems

Troubleshoot and configure software and hardware

Manage and address electronic tickets efficiently

8+ years' of technical support experience

Strong written and verbal and troubleshooting skills

Excellent verbal, written and interpersonal communication skills.

Knowledge of medical and lab safety and standards

Attending weekly training sessions to improve technical skills.

Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns.

Gain in-depth knowledge of Sync's operations, including development team escalation processes and billing procedures.

Possess a minimum of 4 years of experience in technical support, customer support, or systems administration.

Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.

Best in the class health benefits

Provide technical support to clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.

Manage ticket queue efficiently to meet SLA demands

At least 3 year experience engaging directly with end-users to handle and resolve technical problems;

Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);

Basic experience querying databases using SQL;

Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;

Build and maintain a library of technical documentation to help accelerate issue resolution;

Manage ticket queue efficiently to meet SLA demands

At least 3 year experience engaging directly with end-users to handle and resolve technical problems;

Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);

Basic experience querying databases using SQL;

Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;

Build and maintain a library of technical documentation to help accelerate issue resolution;

Manage ticket queue efficiently to meet SLA demands

At least 3 year experience engaging directly with end-users to handle and resolve technical problems;

Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);

Basic experience querying databases using SQL;

Technical Customer Support Specialist (Remote)

Some of the things we offer to Swifties:

Required Knowledge / Skills, Education, And Experience

Assist with running maintenance on a fleet of locomotives and coaches, maintenance instructions from Computerized Maintenance Management System (CMMS).

Very good knowledge of French and English both written and spoken, with excellent communication skills in both languages

Ability to work under pressure (stress management)

Bachelor's degree in Electrical or Mechanical Engineering or College degree in Mechanical or Electrical Engineering or equivalent experience

More than 3 years of experience in an industrial, maintenance or commissioning environment preferably in rolling stock industry

Experience with operating a Workforce Management platform

Provide technical assistance to Calabrio customers using Workforce Management or DX

Provide status to the Calabrio management, the customer, Calabrio sales and external system providers support staff as necessary

Utilize remote secure access technologies such as VPN and WebEx to diagnose and resolved customer issues

Employ methodical problem resolution techniques to remotely diagnose hardware and operation system end applications using diagnostic utilities

Experience with Microsoft SQL Server, basic queries