Register
Recruit Create CV

Customer Success Specialist Jobs in Ontario

Customer Success Specialist - Ottawa, Canada
By Fullscript At Ottawa, Ontario, Canada
Relationship builder - highly empathetic and strong interpersonal skills
Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.
You pride yourself on excellent customer experience and enjoy engaging with others
You possess superb verbal and written communication skills
You possess organizational skills and are able to deal with information coming from different sources at once
You enjoy working closely with a great team to create an extraordinary user experience
Customer Success Specialist Jobs
By Jonas Software At Markham, Ontario, Canada
You have excellent organizational and time management skills.
Assist Management team with developing and implementing retention plans and proactively recognize churn risks.
2-4 years in a Customer Success or Account Management role.
2-4 years in an Accountant/Controller Role – CPA preferred or Project Management
Onboard, train and manage new clients joining the Premier team.
Understand business processes and requirements to assist in becoming an industry expert.
Customer Success Specialist - D Ottawa
By RedMane Technology LLC At Ottawa, Ontario, Canada
Analyzing customer needs through technical support, discussion with customers, etc. then identifying and suggesting improvements to the mCase product management team.
Guiding customers through mCase functions, features and benefits.
Bachelor- 7s degree or equivalent of work experience.
1- B years of experience, with internships counting toward this, preferably in a software company or similar function
Excellent organization skills, problem solving ability, and attention to detail.
Superb presentation, oral and written communication skills.
Taxcycle Community Success Specialist
By Xero At Ottawa, Ontario, Canada
Tax or accounting experience, certification or designation.
You become an expert on TaxCycle features, benefits and challenges.
Outstanding communication and presentation skills.
Experience teaching others about software or tax.
Industry knowledge, contacts and networks.
Create and deliver product demonstrations for TaxCycle seminars, webinars, industry events.
Customer Success Specialist Jobs
By Vish At St John’s, Newfoundland and Labrador, Canada
End-to-end account management (customer onboarding, training, support)
Strong written and verbal communication skills
Experience with HubSpot is an asset
Evidence of critical thinking and problem-solving skills
Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they arise
Utilize HubSpot / CRM to track customer data
Customer Success Specialist Jobs
By Tarrison At Oakville, Ontario, Canada
·Two years of experience in communications, marketing, sales, account management, or customer success
·Strong skills in verbal and written communications, strategic planning, and project management
·Knowledge of Pipedrive, ZoomInfo, and Office365 Suite
·Experience in foodservice and hospitality
·Own the entire relationship with assigned clients, including onboarding, implementation, training, retention, and satisfaction
·Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables
Customer Success Specialist Jobs
By Fullscript At Ottawa, Ontario, Canada
Relationship builder - highly empathetic and strong interpersonal skills
Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.
You pride yourself on excellent customer experience and enjoy engaging with others
You possess superb verbal and written communication skills
You possess organizational skills and are able to deal with information coming from different sources at once
You enjoy working closely with a great team to create an extraordinary user experience
Customer Success Specialist / Full Time (Remote)
By Compass Search Group LLC At Hamilton, Ontario, Canada
Collaborate with cross-functional teams to ensure a seamless customer experience.
Bachelor's degree or equivalent experience in a customer-facing role.
Excellent written and verbal communication skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team in a remote environment.
Experience in SaaS or technology industries is a plus.
Full Time / Customer Success Specialist (Remote)
By WORKOO.NET At Hamilton, Ontario, Canada
1-2 years of experience in customer service or account management.
Strong communication and interpersonal skills.
Ability to work independently and remotely.
Strong problem-solving and analytical skills.
Comprehensive benefits package, including health, dental, and vision insurance.
Flexible work schedule and remote work options.

Are you passionate about helping customers succeed? We are looking for a Customer Success Specialist to join our team and help our customers reach their goals. If you have a knack for problem-solving and a desire to make a difference, this could be the perfect job for you!

Overview A Customer Success Specialist is responsible for ensuring customer satisfaction and retention by providing exceptional customer service and support. They are the primary point of contact for customers and are responsible for understanding customer needs, resolving customer issues, and providing solutions to ensure customer satisfaction. Detailed Job Description A Customer Success Specialist is responsible for providing exceptional customer service and support to customers. They are the primary point of contact for customers and are responsible for understanding customer needs, resolving customer issues, and providing solutions to ensure customer satisfaction. They must be able to effectively communicate with customers, both verbally and in writing, and must be able to build relationships with customers. They must also be able to identify customer needs and provide solutions to meet those needs. Job Skills Required
• Excellent customer service and communication skills
• Ability to build relationships with customers
• Ability to identify customer needs and provide solutions
• Ability to troubleshoot customer issues
• Knowledge of customer service software
• Knowledge of customer service processes and procedures
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service processes and procedures
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service processes and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends
Job Experience
• Previous customer service experience
• Experience in a customer-facing role
• Experience in a customer success role
Job Responsibilities
• Provide exceptional customer service and support to customers
• Understand customer needs and provide solutions to meet those needs
• Troubleshoot customer issues and provide solutions
• Build relationships with customers
• Identify customer needs and provide solutions to meet those needs
• Monitor customer satisfaction and retention
• Follow up with customers to ensure satisfaction
• Track customer feedback and provide reports to management