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Customer Service Jobs in Saskatchewan

Customer Service Staff Jobs
By Stanley Black & Decker, Inc. At Regina, Saskatchewan, Canada
Maintained accurate and up-to-date customer records, order details, and documentation in the customer relationship management (CRM) system.
Stay updated on industry trends, product knowledge, and customer requirements to provide knowledgeable assistance and support.
Bachelor's degree in Business Administration, Management, or a related field.
Excellent organizational and multitasking abilities to manage multiple customer inquiries and orders simultaneously.
Proficiency in using customer relationship management (CRM) software and other relevant business tools.
Knowledge of automotive industry standards, processes, and customer requirements is a plus.

Are you looking for a customer service role that will challenge and reward you? We are looking for an enthusiastic and motivated Customer Service Rep to join our team and provide exceptional service to our customers. You will be the first point of contact for our customers and will be responsible for responding to inquiries, resolving customer issues, and providing helpful advice. If you have excellent communication and problem-solving skills, we want to hear from you!

What is Customer Service Skill Requirements?

• Excellent customer service skills
• Ability to communicate effectively both verbally and in writing
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software, databases, and tools

What is Customer Service Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a team environment

What is Customer Service Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools

What is Customer Service Experience?

• Previous customer service experience
• Experience in a fast-paced environment
• Experience with Microsoft Office Suite

What is Customer Service Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and provide appropriate solutions
• Process orders, forms, and applications
• Follow up with customers to ensure their satisfaction
• Maintain customer records in customer service software
• Update customer information in the customer service database
• Generate reports to track customer service metrics