Customer Service Manager – Cargo Jobs in British Columbia

Handle customer and Associate concerns and provide guidance as required.

Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.

Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.

Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.

Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Strong understanding of equipment capabilities and safety requirements.

Manages the repair and maintenance of equipment to include the organization of yard (Ready to Rent, Returned, Down)

Perform other duties assigned as assigned by the manager.

Extensive experience in the repair and maintenance of diesel engines and/or electric motors

Knowledge of work planning and scheduling and other supervisory activities

Prepares work schedules and handles service calls to meet customer needs and ensure that equipment is available as required.

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options

Strong organizational skills and exceptional time management skills

Minimum 2 years of experience in a supervisory role; experience leading team members remotely is an asset

You’ll be the go-to person for high-touch escalations, which you’ll handle with compassion and professionalism using your conflict resolution skills.

You’ll hire, onboard, train, and performance manage candidates and team members in your department.

3-5 years of experience in Customer Service roles in a mid- or larger-sized organization showing progressive development

Self-motivated, with leadership skills and a high energy outlook

You are a skilled communicator, detail oriented, and are able to maintain organization

Ensure airline procedures are followed in line with the rules and regulations of Transport Canada

Pick up and deliver cargo items to/from the aircraft, while driving on the apron in company cargo van

Work directly with customers to ship cargo domestically and/or internationally via air travel

Accept or deliver cargo in both incoming and outgoing directions

Receive and prepare items to be shipped, obtaining their weight and dimensions

You are a skilled communicator, detail oriented, and are able to maintain organization

Ensure airline procedures are followed in line with the rules and regulations of Transport Canada

Pick up and deliver cargo items to/from the aircraft, while driving on the apron in company cargo van

Work directly with customers to ship cargo domestically and/or internationally via air travel

Accept or deliver cargo in both incoming and outgoing directions

Receive and prepare items to be shipped, obtaining their weight and dimensions