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Customer Service Consultant Jobs in Manitoba

Consultant, Customer Research (Contract)
By Canadian Tire Corporation At Toronto, Ontario, Canada
Solid project management experience, with the ability to multi-task and lead multiple cross-functional research projects.
Programming experience in Alida (Vision Critical) or equivalent survey software (Qualtrics, Survey Gizmo, Survey Monkey, etc).
Skilled in Excel for data analysis and PowerPoint for data visualization/reporting
Develop questionnaires to answer research objectives
Create sampling plans and utilize industry best practices to maintain panel health
Leverage PowerPoint and Excel to create compelling, story-driven reports with actionable recommendations for stakeholders
Senior Service Consultant Jobs
By Canada Life At Toronto, Ontario, Canada
Manage general administration inquiries from clients, excess insurance and medical evidence requirements, ex-gratia/cost-plus requests, and Legislative changes
5+ years’ experience in the Health Benefits industry, working with large clients
Provide interpretation and revision of contract wording (collective agreement requirements, specialized plans, etc.)
Mentorship and knowledge transfer with peers
Effective delegation and follow up skills
Maintain direct contact with clients/consultant, proactively planning client meetings to ensure regular connections are made

Are you looking for a rewarding career in customer service? Join our team as a Customer Service BDC Consultant and help us provide exceptional customer service to our clients! As a Customer Service BDC Consultant, you will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information to our customers. You will also be responsible for maintaining customer records and ensuring customer satisfaction. If you are passionate about customer service and have excellent communication skills, this is the perfect job for you!

A Customer Service BDC Consultant is responsible for providing excellent customer service to customers, both in person and over the phone. They are responsible for handling customer inquiries, providing accurate information, and resolving customer issues.

What is Customer Service Consultant Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multi-task and prioritize
• Knowledge of customer service principles and practices
• Proficiency in Microsoft Office
• Ability to work in a fast-paced environment

What is Customer Service Consultant Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment

What is Customer Service Consultant Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of customer service processes and procedures

What is Customer Service Consultant Experience?

• Previous customer service experience
• Experience in a call center environment
• Experience with customer service software, databases, and tools

What is Customer Service Consultant Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Provide accurate information to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure satisfaction
• Maintain customer records and update