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Client Service Lead Jobs in British Columbia

Client Service Manager - Kelowna (Equest)
By BCJobs At Kelowna, British Columbia, Canada
A diploma in Security Management, Criminology or related discipline would be an asset.
Reports regularly to the Operations Manager on matters of company or client interest or significant events.
Ensures clients and tenants of the client are aware of and satisfied with the services provided and offered by the company.
The successful applicant will be willing to join industry professional associations and have a desire to learn through professional certification processes.
Must have working knowledge of appropriate legislation and provincial/national standards on building codes, security, and protection of privacy.
Proven ability to effectively supervise and manage people.
Client Service Specialist Jobs
By Travisa Comms At Vancouver, British Columbia, Canada
Proficiency in using CRM software and other client management tools
Knowledge of the industry or product/service offerings is a plus
Stay updated on our offerings and industry trends to provide informed recommendations
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Attention to detail and strong organizational skills
Select Client Service (Equest)
By BCJobs At Surrey, British Columbia, Canada
Strong knowledge of ICBC, experience with private auto products an asset
Collaborate with Commercial Account Managers and Commercial Account Executives to provide a holistic customer service experience .
Minimum 3 years general insurance experience
Strong knowledge of Personal Lines products, particularly related to High Value Home Owners products
Proactively manage and process policy renewals on a timely basis and maintain high levels of client retention.
An open, flexible and welcoming workplace

Are you looking for a role that combines your customer service and leadership skills? We have the perfect opportunity for you! We are looking for a Client Service Lead to join our team and provide exceptional customer service to our clients. As the Client Service Lead, you will be responsible for managing customer relationships, resolving customer issues, and leading a team of customer service representatives. If you are a customer service professional with strong leadership skills, we want to hear from you!

Overview:

The Client Service Lead is responsible for providing exceptional customer service to clients and ensuring that all client needs are met. The Client Service Lead is the primary point of contact for clients and is responsible for managing client relationships, resolving customer issues, and providing support to the team.

Detailed Job Description:

The Client Service Lead is responsible for providing exceptional customer service to clients and ensuring that all client needs are met. The Client Service Lead will be the primary point of contact for clients and will be responsible for managing client relationships, resolving customer issues, and providing support to the team. The Client Service Lead will be responsible for developing and maintaining relationships with clients, understanding their needs, and providing solutions that meet their needs. The Client Service Lead will also be responsible for providing training and support to the team, ensuring that all customer service standards are met, and providing feedback to the team on customer service performance.

What is Client Service Lead Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize effectively
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems

What is Client Service Lead Job Qualifications?

• Bachelor’s degree in a related field
• At least 3 years of customer service experience
• Experience in a customer service leadership role
• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems

What is Client Service Lead Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Client Service Lead Job Experience?

• At least 3 years of customer service experience
• Experience in a customer service leadership role
• Experience in managing customer relationships

What is Client Service Lead Job Responsibilities?

• Develop and maintain relationships with clients
• Understand client needs and provide solutions that meet their needs
• Provide training and support to the team
• Ensure that all customer service standards are met
• Provide feedback to the team on customer service performance
• Resolve customer issues and complaints in a timely manner
• Monitor customer service performance and provide reports to management
• Manage customer data and ensure accuracy of information