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Call Agent Jobs in Ontario

Remote Call Centre Agent
By Adecco At Oakville, Ontario, Canada
Customer Relationship Management experience is an asset
Reports problem calls to manager or designate as appropriate
Conducts call according to requirements of programs: e.g., for polling or voter id, reads script verbatim
Previous experience in a Call Centre role
Basic knowledge of Canadian Politics
Excellent written and verbal communication skills in English

Are you looking for a job that offers flexible hours, great pay, and the opportunity to help people? Look no further! We are looking for a Call Agent to join our team and provide exceptional customer service to our clients. You will be responsible for answering incoming calls, responding to customer inquiries, and providing solutions to customer problems. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview A Call Agent is a customer service representative who works in a call center environment. They are responsible for answering incoming calls from customers, providing customer service, and resolving customer inquiries. Detailed Job Description Call Agents are responsible for providing customer service and resolving customer inquiries. They answer incoming calls from customers, provide information about products and services, and troubleshoot customer issues. They also take orders, process payments, and provide technical support. Call Agents must be able to multitask and handle a high volume of calls. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask
• Knowledge of customer service principles and practices
• Proficiency in computer applications
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in computer applications
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer applications
• Knowledge of product and service offerings
Job Experience
• Previous customer service experience
• Previous call center experience
Job Responsibilities
• Answer incoming calls from customers
• Provide information about products and services
• Troubleshoot customer issues
• Take orders and process payments
• Provide technical support
• Follow up with customers to ensure satisfaction