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Call Agent Jobs in Nova Scotia

Entry-Level Call Centre Agent (Full-Time)
By ClickJobs.io At Sydney, Nova Scotia, Canada
Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and personal information
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
Excellent organizational, written, and oral communication skills
Call Center Agent Jobs
By Merit Services At Vaughan, Ontario, Canada
[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]
Example: Determine and develop user requirements for systems in production, to ensure maximum usability
Example: Excellent verbal and written communication skills

Are you looking for a job that offers flexible hours, great pay, and the opportunity to help people? Look no further! We are looking for a Call Agent to join our team and provide exceptional customer service to our clients. You will be responsible for answering incoming calls, responding to customer inquiries, and providing solutions to customer problems. If you have excellent communication and problem-solving skills, then this is the perfect job for you!

Overview A Call Agent is a customer service representative who works in a call center environment. They are responsible for answering incoming calls from customers, providing customer service, and resolving customer inquiries. Detailed Job Description Call Agents are responsible for providing customer service and resolving customer inquiries. They answer incoming calls from customers, provide information about products and services, and troubleshoot customer issues. They also take orders, process payments, and provide technical support. Call Agents must be able to multitask and handle a high volume of calls. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask
• Knowledge of customer service principles and practices
• Proficiency in computer applications
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in computer applications
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer applications
• Knowledge of product and service offerings
Job Experience
• Previous customer service experience
• Previous call center experience
Job Responsibilities
• Answer incoming calls from customers
• Provide information about products and services
• Troubleshoot customer issues
• Take orders and process payments
• Provide technical support
• Follow up with customers to ensure satisfaction