Bilingual Virtual Engagement Associate Jobs

Knowledge of competitive marketplace and trends in product offerings.

Escalates complex or unresolved customer situations to managers as required.

Manages all transactional outcomes of customer calls or refers to appropriate internal business groups.

Broader work or accountabilities may be assigned as needed.

Knowledge of personal banking products.

Knowledge of contact centre operational processes and policies.

2-3 years of experience in management consulting, investment banking, client success, account management, or sales

We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.

We offer great compensation packages and comprehensive health benefits.

Project manage large-scale restaurant launches for our top brands and oversee continued operational success for existing clients

Technical - You have knowledge of Excel (Can maintain complex spreadsheets). You navigate sales tools with ease (Salesforce, Outreach, Google Apps)

Excellent analytical thinker who can deliver actionable recommendations out of complex datasets (advanced excel skills required)

Holding meaningful conversations to understand their needs and offer the right products/services to meet them

Positive, enthusiastic attitude with strong people skills

Excellent Communication skills; Fluency in English and/or French (oral and written)

Speaking to customers in a high volume, fast paced environment

Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support

Spending time with your leader engaging in career coaching and learning activities to accelerate your growth

Broader work or accountabilities may be assigned as needed. Qualifications:

Knowledge of competitive market place trends and product offerings.

Some understanding of Risk Management & Compliance.

Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.

Escalates complex or unresolved customer situations to senior managers as required.

Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.

Holding meaningful conversations to understand their needs and offer the right products/services to meet them

Positive, enthusiastic attitude with strong people skills

Excellent Communication skills; Fluency in English and/or French (oral and written)

Speaking to customers in a high volume, fast paced environment

Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support

Spending time with your leader engaging in career coaching and learning activities to accelerate your growth

Health Benefits as of day 1 of employment

Self-sufficient and highly analytical with the ability to assess business opportunities to proper manage their territory and meet call expectations;

Experience in sales an asset (minimum 1- 2 years);

Experience in pharmaceuticals or healthcare industry

Business acumen and entrepreneurial skills;

Excellent oral and written communication skills;

Capture accurate key information discussed during calls in the Client Relationship Management System (CRM);

Health Benefits as of day 1 of employment

Be self-sufficient and have the ability to assess business opportunities to properly manage their HCP target list and meet call expectations;

Strong interpersonal and communication skills (oral/written, fluent in French and English)

Travail hybride et à distance

Congés payés entre Noël et le Nouvel An