Aml Escalations Manager Jobs

Develop and streamline risk-management decisions across regions where Securities operations (i.e., North America, Europe and Asia Pacific)

Act as the lead for Regulatory Change Management Program

Deep subject matter knowledge of AML/ATF requirements relating to Wholesale Banking

Strong collaborative skills and experience partnering with business units

AML Manager Experience - 5+

Deep subject matter knowledge of AML/ATF requirements relating to Wholesale Banking - strong nice to have

Proven experience in providing complex SaaS customer support, management, and/or supervision.

Strong communication, presentation, and relationship management skills.

Participate in unscheduled emergency coordination of various teams required for incident management (can happen outside of regular business hours)

Ability to translate technical concepts to peers, management, leadership and customers.

Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving remote based team environment.

Proven track record of working collaboratively to improve the customer's experience.

Managerial experience for a minimum of 4 years

Direct exposure in managing AML/ATF and sanction regulatory compliance, risk management disciplines and best practices

Proactively manages remediation of any audit findings from regulators or Internal Audit department

Manages the development, amendment and continuous improvement of the Compliance department’s policies and procedures.

Participates in various internal/external workshops/seminars/conferences to remain current in the AML/ATF landscape (e.g., maintain CAMS certification).

7+ years’ proven Canadian experience gained through work experience in the financial services industry, including experience in AML/ATF systems and controls

Solid statistical analysis alongside with AML experience

Advanced excel skills (SQL is an asset)

Excellent writing, analytical and communication skills.

Strong STR (Suspicious Transaction Reporting), Enhanced Due Diligence (EDD).

Provide regular reports to senior management on AML activities and risks

Manage a team of AML analysts and investigators

Manage audit action plans and remediation projects

3+ years of experience in managing retail and/or corporate AML compliance programs and investigations

Experience working within the securities and/or payments industry

Excellent communication and interpersonal skills

6+ years of AML Investigation experience

Experience managing alerts and navigating Investigation processes/programs in a Financial Intelligence Unit (FIU) environment

Experience filing suspicious transaction reports (STR) to FINTRAC

Certified Anti-Money Laundering Specialist (CAMS), Certified Financial Crime Specialist (CFCS) or other recognized AML/Financial Crimes certifications is preferred

Experience in handling High Risk profiles cases

Experience performing demarketing and/or remediation projects

Excellent time management, negotiation and conflict resolution skills.

Effective communication in the context of stakeholders management as well as external customers.

3+ years experience in high-touch CS role required

Excellent interpersonal and communication skills, both written and spoken, to help our community in a tactful and diplomatic manner.

Handle highly sensitive and confidential cases involving e-Staff and other key stakeholders, along with around the clock execution meeting expected SLAs.

Support the Escalations Coordinators in providing input for Shared Services to ensure service integrity and continuous improvement.

Working experience with SQL and knowledge of database structure/design. Visualization and programming skills (Power BI, Tableau, SQL, Python)

Previous working experience with data governance requirements is an asset

Familiar with data management and domain structure is preferred

Ensure business requirements are clearly, accurately and thoroughly documented and understood

Help identify data requirements based on documented business requirements

Manage and oversee the completion of Data Governance activities for AML NS/Risk Reporting projects

5+ years’ experience in project or program management

Establish processes and programs to scale the ability to systematically track, manage and successfully resolve complex issues negatively impacting customer relationships.

Domain knowledge in core banking solutions, digital banking, or banking industry preferred

Establish success criteria and performance metrics and analyze escalation trends to produce strategic recommendations to proactively address systemic issues.

Conduct root cause analysis to help identify and resolve customer issues

Monitor watch list progress through to resolution and facilitate weekly cadence capture updates from Business Unit action owners

An opportunity to work with a skilled Management team.

Knowledge of FINTRAC regulations is a requirement.

Escalate all identified suspicious transaction for further review/approval to AML Manager

Assist AML Manager in Patron Risk Assessment

Develop good understanding of applicable Anti-Money Laundering & Anti-Terrorist Financing Requirements

To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.

Conduct quality assurance reviews for the Team Manager as directed

Undergraduate degree in Finance or equivalent

Sound knowledge of banking platforms, clearing streams, ACH, SWIFT

Proven track record and solid experience within AML roles

A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation

Well-developed understanding of correspondent banking payments and trade business

Proactively create initiatives and experiences that will surpass customer expectations by observing and improving upon Support Escalations process

Create a culture of continuous improvement, supporting the team’s ongoing training and knowledge efforts

Drive operational requirements and implement processes to scale Support services, owning accountability for engagement success.

Manage support costs proactively, managing adherence to the team's financial targets

Foster a culture of continuous training and knowledge development with the team.

Working closely with our Engineering teams to ensure close alignment on ongoing customer defects and deliver consistent service experiences.

Effective project management. Project manage the implementation of process and continuous improvement initiatives across EAML

Support our leaders. Coordinate and provide assistance to the EAML senior management and the Head, FIU on initiatives as required

You have knowledge of Capital Markets products or Correspondent Banking and the financial crimes risks.

You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What You Need To Know

Access to our Employee Assistance Programme

Opportunities to progress in a successful company

The option to take out Personal Accident Insurance

The ability to partake in Payroll giving

25 days' annual leave plus 8 days' bank holiday

Enhanced Maternity & Paternity policy

Work through and clearance of screening checks looping in Compliance/management where appropriate.

AML Knowledge of local and global requirements

FATCA/CRS – ability to review Self Certification documents, classify accounts and understand XML reporting requirements.

Review and understand AML requirements and the purposes of acquiring AML documents.

Processing AML for Investors in a timely manner to be in line with jurisdictional and Apex group requirements & procedures.

Train team members on all aspects of AML requirements to ensure sufficient coverage across the board.

Excellent time management, negotiation, and conflict resolution skills.

BASIC QUALIFICATIONS3+ years’ experience in high-touch CS role required.

Effective communication in the context of stakeholder’s management as well as external customers.

Excellent listening skills and attention to detail, with demonstrated ability to draw out.

Excellent interpersonal and communication skills, both written and spoken, to help us community in a tactful and diplomatic manner.

Appeals and Escalations Associate - in Canada (REMOTE)