Administrative Operational Support Agent Jobs

Assist with data entry of information regarding student accommodation documentation

Excellent communication and organizational skills

Receive students in the Exam Invigilation Centre

Ensures the integrity of the examination process and ensures the security of exams

Respond to telephone, routine correspondence, and electronic mail of the Exam Invigilation Centre (Access Centre) and receive students and staff

Ensure that exam invigilation and loaner laptops are maintained and updated as per ITS protocols

Refers students to academic departments, other College services or to other educational institutions as needed

Assists with the Secondary V verification for Day and Continuing Education

Updates the New Student Information booklet each semester in collaboration with the administrative technicians and manager

Assists in providing general college admissions and program requirements through participation in high school visits and special events

At least one year of pertinent experience

High degree of accuracy in clerical work and data entry

Provides specialized and professional support to an executive and their senior managers within a large and diverse department or business group.

Provides coaching and mentoring to more junior administrative assistants to support them in developing capability to carry out current job accountabilities.

Coordinates training requirements for staff (research, booking, cancellations, confirmations, etc.).

Broader work or accountabilities may be assigned as needed.

Typically between 3-5 years of experience in an administrative/professional support function and post-secondary degree in related field of study desirable.

Verbal & written communication skills - Good.

Post-secondary education in Business, Warehousing Transportation, Operations Management, or related field an asset

0-2+ years of experience in a customer service role in logistics, transportation or warehouse environment.

Skilled at providing exceptional service over the phone and email.

Participates actively in promoting a culture where Health & Safety is the #1 priority.

Coordinates the assignment of customers to the appropriate loading bay to create efficiency for the warehouse team to prevent outbound/inbound delays.

Liaises with Customer Service Representative regarding customer requests or inquiries (i.e. shipment delays, same day shipments). Co-ordinates special, same-day shipping requests.

Participate in the management of internal and external mail and shipments;

Experience working at a reception, in administration, in a pharmaceutical and/or CRO environment will be considered as an asset;

Good communication skills in French and English;

Intermediate knowledge of Microsoft Office (Word, Excel, and PowerPoint);

Complete benefits (medical, dental, vision, RRSP, vacation, personal days, virtual medical clinic, public transportation rebates, social activities)

You have an interest in clinical research and administration

A dynamic team and a wide variety of tasks and responsibilities;

Minimum of 1 year of customer service experience or other pertinent experience;

Experience in a call center environment (an asset);

Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex;

Excellent skills to use and navigate through various computer applications;

English/French Bilingualism essential (written and spoken), knowledge of a third language (an asset);

Attention to detail, communication skills in both official languages, reliable and time management

Participate in the company’s safety management system

Knowledge of MS Office Suite

37.5 hours Monday to Friday

Salary between $21-$22 paid weekly

Integrate a human company that cares about the well-being of its employees