Wood Processing Specialist (Bid Group)

BID Group is a North American leader in the design and manufacturing of equipment for wood processing mills. The company primarily serves the North American market, in addition to serving international clients. BID Group offers the most comprehensive range of products on the market. Producing everything from mechanical equipment, PLCs and optimization systems equipped with digital vision scanners. Our products also deliver fully automated production lines. The company has over 1500 employees working in our divisions located across North America.

The Field Service Technician is a highly motivated professional working in the BID Group Service Division. As a key member of the technical team, you will be involved primarily in the servicing, maintaining and fine tuning of the BID Group Optimization product line of machine vision scanning systems. Most notably the industry leading GradExpert planer mill grade optimizer. The ability to travel extensively to client’s sites and maintain a close working relationship with team members is a must in this role. We empower our people to do their very best and create an environment that will encourage new ideas.

Essential Duties And Responsibilities

• Upgrade optimization systems with advance technologies
• Provide training to customers
• Complete on-site startups and service visits to ensure equipment meets quality and performance standards
• Support customers remotely with software and quality control technical issues
• Work irregular hours and overtime as required
• Tune optimization systems to maximize lumber values, grade and recovery
• Quality control and software technical troubleshooting and problem solving

Skills And Qualifications

• Hardware and software application knowledge is an asset
• Capability of working under-pressure
• Have a diploma, degree or trade qualification in process control, quality control or the equivalent experience
• Strong communication skills and customer oriented
• Ability to travel to mill locations in North America
• Electronics/hardware troubleshooting and problem-solving skills on industrial equipment is an asset
• Knowledge of lumber industry and/or lumber grading ticket is an asset
• Experience working in an industrial environment is an asset

What We Offer

• Retirement savings plan
• Paid overtime hours
• Health care insurance
• Full time, permanent position (40 hours/week)
• Competitive compensation plan

We encourage graduates to apply for this position. Only selected candidates will be contacted.

Value