Wellbeing Manager Jobs

Job Title

Manager II , Wellbeing

This role is dealing with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the client.

Key Responsibilities & Expectations:

• Continuously improving strategy and program effectiveness through measurement, feedback, and insights
• Running group sessions/workshops to teach healthy coping skills and resiliency.
• Drive the Engagement calendar along with the Wellness coaches in their own region to ensure new and innovative activities are enabled for the employees
• Work with key cross functional stakeholders (HR, Legal, Health & Safety) to ensure collaboration and effectiveness of monthly, quarterly and yearly strategy on Wellness.
• Designing individualized wellness programs and performing periodic evaluations to insure program effectiveness.
• Leads or co-leads projects or activities assigned by the Manager and or Director of Wellness.
• Planning and developing a wellness strategy, leading multiple initiatives, and core processes in respective site, including mental health awareness, nutrition, physical activity, etc.
• Work with other site coordinators for driving Mental health and wellbeing activities, focus on increasing resiliency and reducing risks in the Content Moderation space.
• Project manage wellness initiatives, ensuring that the Global Lead is kept up to date, internal stakeholders are aware of ongoing developments and each team members are using a consistent wellness framework.
• Collecting and reporting data for the purpose of program evaluation.
• Manage relationship with third parties providing Onsite certified coaches, counselors, and psychologist
• Offering mental health/resilience related trainings to employees, leadership, and management.
• Conduct 1:1 coaching session with employees as requested basis.

Requirements

• A. The State or Governmental agency with responsibility for regulating the practice of i. Clinical, Counselling or Health Psychology ii. Therapeutic Counselling iii. Psychotherapy iv. Clinical Social Work
• Be educated to at least Masters Level in any of the following disciplines: a. Clinical, Counselling or Health Psychology b. Therapeutic Counselling c. Psychotherapy d. Clinical Social work (MUST)
• Team player with the ability to collaborate with multiple internal and external stakeholders at all levels of the organization
• Previous experience managing a team.
• Technical knowledge of health and insurance and wellness benefits
• Complete the continuous professional development necessary to maintain good standing within their professional society/body
• Have completed at least three (3) years post-graduate client/patient facing clinical experience (inclusive of supervised practice completed as part of training) during which they provided 1:1 care, and designed and delivered group-based interventions.
• Hold accreditation/registration/practitioner status with:
• Strong project management and problem-solving skills

Preferred Qualifications

• Experience with end to end BPO Operations and industry’s best practices
• Proven ability to work independently
• Ability to meet multiple demanding deadlines simultaneously
• Excellent communication and client management skills, presentation abilities and stakeholder management
• Ability to be flexible and work creatively and analytically in a problem-solving environment
• Strong organizational and analytical skills
• Demonstrated ability to interface with multiple levels of management

Location:

CAN, Chilliwack, BC