Virtual Account Manager / Entry Level (Remote)

Our dynamic company is seeking a Virtual Account Manager to join our team. As a Virtual Account Manager, you will be responsible for managing and nurturing relationships with our clients, driving growth, and ensuring their satisfaction. This is an entry-level, remote position based in Canada.

Responsibilities:

• Perform other duties as assigned by the supervisor.
• Build and maintain strong relationships with clients.
• Identify opportunities for upselling and cross-selling our products and services.
• Monitor client satisfaction and take proactive measures to address concerns and issues.
• Collaborate with cross-functional teams to develop and implement strategies to increase revenue and customer retention.
• Act as the primary point of contact for clients, ensuring timely and professional responses to inquiries and concerns.
• Track and analyze key metrics to measure and improve client engagement and satisfaction.

Qualifications:

• Strong attention to detail and accuracy.
• Strong written and verbal communication skills in English.
• Ability to work independently and as part of a team.
• Excellent interpersonal and relationship-building skills.
• Familiarity with sales and marketing principles.
• Experience in customer service or account management.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Benefits:

• Generous vacation and sick leave.
• Health and dental benefits.
• Work with a dynamic and supportive team.
• Flexible work hours.
• Competitive salary.
• Opportunities for career growth and development.
• The ability to work from the comfort of your own home.
• Company-sponsored training and development programs.

If you are a motivated and customer-focused individual with a passion for relationship building, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration. We thank all applicants for their interest, however, only those selected for an interview will be contacted.