Ux Researcher Jobs

652125BR

Introduction

Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

IBM’s watsonx team is seeking a User Experience (UX) Researcher who is passionate about making a difference in the world through responsible, data-driven innovations for our AI and data platforms. As a member of the global user research team, you will join an established and impactful team of user researchers that are responsible for leading and driving user-centered research initiatives. Your research findings and insights will drive the design and development of user-centered solutions. You will collaborate closely with cross-functional teams, including designers, product managers, and engineers, to ensure our products deliver exceptional user experiences. In this role you will collaborate with researchers while leading your specific projects that will impact and influence IBM’s product roadmap. Rigor, attention to detail, insatiable curiosity, and a willingness to learn will be critical as you work in this rapidly evolving space in the industry.

Responsibilities

• Collaborate with cross-functional teams, including designers, product managers, and engineers, to translate research findings into actionable design recommendations.
• Foster a collaborative and inclusive research culture, encouraging knowledge sharing and effective communication across teams and stakeholders.
• Gather and analyze data from various sources to identify user pain points, opportunities for improvement, and actionable insights.
• Establish and optimize research operations, including participant recruitment, research tools, and documentation, to streamline research activities and ensure high-quality deliverables.
• Stakeholder Collaboration: Collaborate closely with cross-functional teams, including designers, product managers, and engineers, to advocate for user needs and ensure research findings are effectively communicated and integrated into the product development process.
• Research Planning: Define research goals, methodologies, and timelines for various projects, ensuring alignment with product objectives and user needs.
• Stay up to date with the latest trends, techniques, and technologies in user experience research and contribute to the advancement of research methodologies within the organization.
• Continuously monitor and evaluate the user experience of our products and services to identify areas for improvement and make recommendations based on industry best practices.
• Advocate for the user throughout the product development lifecycle, ensuring that user needs are considered and prioritized.
• Create user personas, user journey maps, and other artifacts to effectively communicate user research insights to stakeholders.
• User Research: Conduct qualitative and quantitative research studies, such as interviews, usability testing, surveys, and user journey mapping, to gather insights about user behaviors, needs, and preferences.

Required Technical and Professional Expertise

• Proficiency in data collection and analysis and visualization tools (e.g., Userzoom, Excel, R) to derive meaningful insights from research data.
• Excellent communication and presentation skills, with the ability to effectively convey complex research findings and recommendations to diverse stakeholders.
• Expertise in both qualitative and quantitative research methods, including usability testing, interviews, surveys, field studies, and analytics.
• Passion for user-centered design, empathy for users, and a commitment to delivering exceptional user experiences.
• Demonstrated experience in collaborating with cross-functional teams and driving user research initiatives within an agile product development environment.
• Experience (3+ years) in UX research, with a focus on user-centered research methodologies and techniques.
• Solid understanding of UX principles, design thinking, and human-centered design processes.

Preferred Technical And Professional Expertise

• None

About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.