Unit Manager, Physical Damage (Atlantic)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

What You Will Do

Reporting to the Manager, Claims the Unit Manager, Claims Auto PD will oversee a team of adjusters on both personal and commercial policies.

• Lead, manage and develop claim associates to maximize full performance potential
• Assist in building the Atlantic team and best practices
• Creates and delivers performance reviews along with action plans to manage performance
• Encourages continuous learning within the team
• Delivers exceptional customer service, internally and externally
• Provide coaching on claims technical skills and strategic direction on claims handling
• Ensure equitable distribution of claims within the team
• Conducts regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
• Ensure adherence to corporate reserving practices

Who You Are

• Familiarity with established and recent case law
• Post-secondary education, or equivalent industry experience
• Working knowledge of legislation governing property and casualty insurance claims
• Working towards or completion of provincial licensing preferred
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Relevant and progressive claims experience, inclusive of technical and coverage issues, management / resolution.
• A minimum of 1 year of leadership experience
• A minimum of 3-5 years of claims handling experience; handling complex files
• Progressive experience in training / mentoring / coaching using a variety of approaches
• Strong working knowledge of Microsoft Office Suite (MS Word, MS Excel, Outlook)

What’s In It For You

• Annual merit increases based on performance
• Complimentary CAA Membership
• Competitive total compensation and benefits package
• Defined Contribution Pension Plan with a matching contribution component
• Annual shared success program based on performance

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.