Claims Adjuster, Physical Damage (Atlantic)

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

What You Will Do

The Claims Adjuster, Physical Damage is responsible for handling of automobile, long haul trucking, motorcycle, and recreational vehicle physical damage claims from the Atlantic region. The claims are of varying low to moderate complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Claims Adjuster ensures claims are properly investigated, evaluated, and resolved in a timely manner.

• Manage claims in litigation, participate in mediations, pre-trials and settlement conferences
• Maintain control over expenses through pro-active handling techniques
• Timely, accurate reserving in line with Corporate protocols and guidelines
• Direct vendor partners as necessary
• Obtain approval from Manager on claims above authority
• Perform other tasks and duties as assigned by the Unit Manager
• Manage challenging coverage claims with tact and professionalism
• Investigate, evaluate, negotiate personal/commercial lines claims of low to moderate complexity

Who You Are

• Working towards or completion of Provincial licensing is preferred
• Ability to understand insurance contracts in various jurisdictions
• Provincial licensing is preferred
• Excellent communication skills, both written and verbal
• Bilingual would be considered an asset
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Strong organizational, decision making and problem solving skills
• Strong general computer knowledge required
• CIP or working towards designation
• Minimum of 1-3 years experience handling casualty claims or related experience
• Ability to cross-reference information with attention to detail
• Post-secondary education or equivalent experience

What’s In It For You

• Competitive total compensation and benefits package
• Defined Contribution Pension Plan with a matching contribution component
• Annual merit increases based on performance
• Complimentary CAA Membership
• Annual shared success program based on performance

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.